Dashlin Williams
Springfield,MA
Summary
Experienced Patient Service Representative with over 5 years in customer service within healthcare and retail. Expertise in appointment verification, referrals, EMR documentation, and HIPAA compliance. Proven ability to maintain accuracy in fast-paced environments and foster positive relationships with patients and healthcare teams.
Overview
5
5
years of professional experience
Work History
Radiology Patient Service Rep
Baystate Health
Springfield, MA
09.2025 - Current
- Welcomed and registered patients, verifying demographics and appointment details to ensure accurate patient information.
- Processed referrals and maintained accurate EMR documentation to support patient care continuity.
- Provide professional phone support, resolve patient inquiries, and direct calls appropriately.
- Maintaining HIPAA compliance and ensuring accurate patient identification using two patient identifiers.
- Coordinate with radiology staff to support patient flow and communicate wait-time updates.
- Performed administrative duties, including data entry, reminder calls, and record management, to enhance operational efficiency.
Guest Service Ambassador
Baystate Health
Springfield , MA
02.2025 - 12.2025
- Assisted patients with meal selections while ensuring dietary restrictions and preferences were met.
- Delivered excellent customer service and addressed patient concerns promptly and professionally.
- Maintained accurate dietary information and collaborated with clinical staff regarding patient needs.
Customer Service Associate
Big Y
Springfield, Massachusetts
08.2024 - 03.2025
- Assisted customers with inquiries, product information, and issue resolution.
- Maintained organized sales floor displays and monitored inventory levels.
- Delivered exceptional service in a fast-paced retail environment.
Online Personal Shopper
Walmart
Springfield, Massachusetts
07.2023 - 01.2024
- Fulfilled customer orders accurately and efficiently while meeting delivery deadlines.
- Coordinated with multiple departments to resolve order discrepancies and ensure customer satisfaction.
Shift Supervisor
Dunkin
Springfield, Massachusetts
09.2021 - 02.2023
- Supervised daily operations, optimizing workflow during assigned shifts.
- Resolved customer concerns, enabling team members to meet service goals.
- Coordinated scheduling and training, ensuring adherence to company standards.
Education
High School Diploma -
Springfield Central High School
Skills
EMR Documentation HIPAA Compliance Referrals Multi-Line Phone Systems Customer Service Conflict Resolution Data Entry Team Collaboration
Timeline
Radiology Patient Service Rep
Baystate Health
09.2025 - Current
Guest Service Ambassador
Baystate Health
02.2025 - 12.2025
Customer Service Associate
Big Y
08.2024 - 03.2025
Online Personal Shopper
Walmart
07.2023 - 01.2024
Shift Supervisor
Dunkin
09.2021 - 02.2023
High School Diploma -
Springfield Central High School