D'Asia Carter
Parkville,US
Summary
Hello, My name is D'Asia Carter. I am friendly, outgoing and reliable. I excel at communicating, problem solving and multi-tasking. My hobbies are traveling and reading books. My greatest achievements are introducing new ideas and innovations to help improve my work place as well as assisting guests and customers in a positive way. I would love the chance to further discuss the position and the skills I would bring to this company. Thank you for considering my application. I hope to hear from you soon.
Overview
5
5
years of professional experience
Work History
Sales Coordinator/Front Desk Receptionist
Hilton Garden Inn white Marsh
White Marsh, Maryland
03.2023 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Entered and processed as many as 80 reservations per day for 4 properties across White Marsh MD
- Greeted and welcomed guests, clients, and visitors.
- Input guest information into the system and updating information regularly
- Delivered exemplary guest service and support by remaining poised in most stressful situations.
- Quoted pricing and met with client’s and hotel management to plan and organize functions.
- Collaborated with staff to meet incoming guest and groups needs, smooth check-in processes and maximize satisfaction.
- Assisted guest via phone and email by providing confirmations, answering questions and offering general information.
Help Desk Specialist, Mariner Finance
Mariner Finance
White marsh, Maryland
08.2022 - 03.2023
- Greet customers entering establishments
- Post charges against customers accounts
- Maintain records of daily data communication transactions, problems and remedial actions taken
- Answer customers' questions, and provide information on procedures or policies
- Assist customers by providing information and resolving their complaints
- Compile and maintain non-monetary reports and records
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
Front Desk Supervisor
Homewood suites by Hilton
Bel Air, MD
08.2019 - 07.2022
- Provide assistance for customers with special billing requests
- Listen to and fulfil Guest requests
- Follow ethical codes that protect the confidentiality of Guest information
- Suggest and check alternate spellings, locations, and/or listing formats to Guest lacking details or complete information
- Transmit and receive messages using telephones
- Coordinate all aspects of guest services, including supply monitoring and facility maintenance
- Train other staff and supervise their work
- Keep records of assignments and produce detailed work reports.
Education
High School Diploma - Film/Business Management
High School for Global Citizenship
Brooklyn, New York05.2015
Skills
- Multitasking
- Microsoft Office
- Customer service
- Communication
- Problem-solving
- Detail-Oriented
- Decision Making
- Positive and Upbeat
Timeline
Sales Coordinator/Front Desk Receptionist
Hilton Garden Inn white Marsh
03.2023 - Current
Help Desk Specialist, Mariner Finance
Mariner Finance
08.2022 - 03.2023
Front Desk Supervisor
Homewood suites by Hilton
08.2019 - 07.2022
High School Diploma - Film/Business Management
High School for Global Citizenship