Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

D'Asia Warren

Byron,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tax Preparer

Unlimited Taxes & More
04.2024 - Current
  • Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts
  • Reviewed financial documents such as income statements, balance sheets, and expense reports to ensure compliance with tax laws
  • Researched and interpreted complex tax regulations to provide clients with up-to-date information on deductions, credits, and exemptions
  • Identified potential tax savings opportunities by analyzing client's financial records and recommending appropriate strategies
  • Collaborated with clients to gather necessary documentation and answer any questions or concerns regarding their taxes

Material Handler/Forklift Operator

Amazon Warehouse
08.2023 - 07.2024


  • Assisted in the packaging and labeling of finished products for shipment to customers
  • Efficiently packed materials according to specific instructions and quality standards
  • Operated packaging machinery, such as shrink wrap machines and pallet jacks, to ensure proper packaging and transportation of materials
  • Operated forklift to accurately pick and pack customer orders in a fast-paced warehouse environment
  • Utilized RF scanners and order sheets to locate and retrieve products from designated storage areas
  • Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies
  • Ensured proper handling of fragile or hazardous materials, following safety protocols at all times


Warehouse Worker

PepsiCo
02.2022 - 11.2023
  • Conducted quality inspections on incoming shipments to ensure compliance with standards.
  • Collaborated with team members to optimize inventory management processes.
  • Trained new employees on safety protocols and operational procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.

Machine Operator

Kumho Tire Georgia
01.2021 - 02.2022
  • Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
  • Maintained accurate records of production output, downtime, and quality control checks
  • Collaborated with team members to troubleshoot problems and optimize machine performance
  • Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
  • Operated machinery to produce high-quality tires, ensuring adherence to safety and quality standards.
  • Monitored production processes, identifying and resolving issues to maintain workflow efficiency.
  • Trained new operators on machine functions and safety protocols, fostering a knowledgeable workforce.

Scanner/Sorter

Perdue Farms, Inc.
12.2019 - 07.2020
  • Operated scanning equipment to ensure accurate inventory tracking and management.
  • Collaborated with team members to streamline workflow processes and enhance efficiency.
  • Trained new staff on scanning procedures and safety protocols to maintain operational integrity.
  • Analyzed scanned data to identify discrepancies and report issues promptly to management.
  • Gathered, sorted and scanned documents to enter into computer system.
  • Maintained high accuracy levels with thorough quality checks on scanned documents.
  • Minimized errors through careful attention to detail during the document preparation process prior to scanning.
  • Streamlined document management for improved organization and easy retrieval of information.
  • Boosted team productivity, leading training sessions on advanced scanning techniques and equipment maintenance.

Cashier/Customer Service

McDonald's
04.2018 - 12.2019
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Conducted engaging and interactive training sessions on various topics including product knowledge, sales techniques, and customer service
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.

Call Center Representative

Lexington Law
12.2017 - 10.2018
  • Managed high-volume inbound calls, ensuring timely resolution of customer inquiries and issues.
  • Implemented process improvements that enhanced call routing efficiency and reduced wait times.
  • Developed and maintained comprehensive knowledge base for quick reference during customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns effectively.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Cashier/Customer Service

Burger King
09.2016 - 03.2018
  • Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
  • Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
  • Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
  • Managed food inventory, minimizing waste and optimizing cost efficiency
  • Collaborated with kitchen staff to coordinate meal preparation and ensure timely service

Mailroom Associate

GEICO
01.2017 - 05.2017


  • Managed inventory of office supplies and replenished stock as needed to ensure smooth operations
  • Assisted in the coordination of large-scale mailings, such as company newsletters or promotional materials
  • Operated and maintained sorting equipment to enhance operational efficiency in mail handling.
  • Supported administrative tasks such as data entry, filing, and supply inventory management in addition to core mailroom duties.

Education

Some College - Business

Georgia Military College
Warner Robins, GA
01.2018

High School Diploma -

Northside High School
Warner Robins, GA
05-2017

Skills

  • Warehouse Experience
  • Communication skills
  • Customer Support
  • Cash handling
  • Document preparation
  • Local, state, and federal tax returns
  • Organization skills
  • Bookkeeping
  • Relationship building
  • Building rapport
  • Verbal/written communication
  • Problem-solving skills
  • Data entry
  • Professionalism and ethics
  • Risk management

Certification

  • Certified Tax Preparer, Unlimted Taxes & More - April 2024 to Present
  • Microsoft Office Specialist - February 2016 to Present

Timeline

Tax Preparer

Unlimited Taxes & More
04.2024 - Current

Material Handler/Forklift Operator

Amazon Warehouse
08.2023 - 07.2024

Warehouse Worker

PepsiCo
02.2022 - 11.2023

Machine Operator

Kumho Tire Georgia
01.2021 - 02.2022

Scanner/Sorter

Perdue Farms, Inc.
12.2019 - 07.2020

Cashier/Customer Service

McDonald's
04.2018 - 12.2019

Call Center Representative

Lexington Law
12.2017 - 10.2018

Mailroom Associate

GEICO
01.2017 - 05.2017

Cashier/Customer Service

Burger King
09.2016 - 03.2018

Some College - Business

Georgia Military College

High School Diploma -

Northside High School

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