Dasma Webb
Dallas,TX
Summary
To obtain a position with a lucrative company, that offers career advancement, and allows me to utilize my definitive skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Alorica Calling Center
03.2020 - Current
- Inbound credit card company, handling all customer concerns, fraudulent reports, processing all lost and stolen credit cards, taking payments and ensuring the best customer service quality.
Office Representative
Cannon Business Process Service
04.2022 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Streamlined office processes for improved workflow and increased productivity.
- Expedited document processing to ensure timely delivery of information to relevant parties.
- Collaborated with team members on projects, contributing to successful outcomes.
- Handled confidential information with discretion, maintaining the privacy of clients and colleagues alike.
- Delivered exceptional service by promptly responding to phone calls and emails from clients and staff members.
Warehouse Associate
Amazon.com
01.2020 - 03.2022
- Completes shipments by processing and loading orders
- Prepares orders by processing requests and supply orders, pulling materials, packing boxes, & placing orders in delivery area.
Resident Care Assistant Manager
Pinecrest Supports and Services Center
12.2018 - 12.2019
- Supervising 3-5 staff members to ensure that home is being ran properly
- Specializing in the treatment of people with comorbid intellectual, developmental disabilities, complex medical, behavioral, and psychiatric support needs.
Leasing Consultant
Smith's Reality LLC
10.2017 - 11.2018
- Answering all phone calls, showcase properties, answering tenant questions, negotiating lease terms, & processing tenant background information.
Housekeeper Supervisor/Housekeeper
Hampton by Hilton
02.2016 - 10.2017
- Check rooms, post rooms to system, and guest services.
Shift Leader/Catering Manger
Jimmy John's
07.2015 - 01.2017
- Cashier, Customer Service, & Inventory
- Bank deposits
- Drop off Deliveries in a timely manner.
Cashier
The People's Choice
08.2011 - 01.2013
- Food Prep, Customer Service, & Bank Deposits.
Education
No Degree - Physical Therapy Assisting
Unitech Training Academy - West Monroe,la
05.2017
High School Diploma -
Neville High School
Monroe, LA05.2015
Skills
- Microsoft Office Suite
- Order Picking
- Guest Services
- Catering
- Packaging
- Shift Management
- Warehouse Experience
- Freight Experience
- Delivery Experience
- Expense Tracking
- Customer Relationship Management software
- Mail handling
- Mail Processing
- Guest Relations
- Multitasking Abilities
- Continuous Improvement
- Strategic Planning
- Active Listening
- Outgoing Mail Preparation
- Relationship Building
Education Experience
- Unitech Training Academy, West Monroe, LA, 2016 to 2017
- Neville High School, Monroe, LA, August 2011 to May 2015
Personal Information
Work Permit: Authorized to work in the US for any employer.
References
Available upon request.
Timeline
Office Representative
Cannon Business Process Service
04.2022 - 03.2024
Customer Service Representative
Alorica Calling Center
03.2020 - Current
Warehouse Associate
Amazon.com
01.2020 - 03.2022
Resident Care Assistant Manager
Pinecrest Supports and Services Center
12.2018 - 12.2019
Leasing Consultant
Smith's Reality LLC
10.2017 - 11.2018
Housekeeper Supervisor/Housekeeper
Hampton by Hilton
02.2016 - 10.2017
Shift Leader/Catering Manger
Jimmy John's
07.2015 - 01.2017
Cashier
The People's Choice
08.2011 - 01.2013
No Degree - Physical Therapy Assisting
Unitech Training Academy - West Monroe,la
High School Diploma -
Neville High School