Dasya Combs
Nashville,TN
Summary
Aimed to enhance customer service capabilities and foster collaborative environments through effective management.
Overview
11
11
years of professional experience
Work History
Manager's Assistant
Fox’s Donut Den
08.2014 - Current
- Coordinated schedules and meetings for senior management to enhance operational efficiency.
- Managed communications between departments, fostering collaboration and timely information sharing.
- Developed and maintained filing systems to ensure easy access to critical documents.
- Streamlined office processes, reducing time spent on administrative tasks by implementing new software solutions.
- Trained new team members on company procedures and office protocols to promote consistency and compliance.
- Researched industry trends to support strategic planning initiatives and improve service delivery models.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
- Increased workplace efficiency through meticulous organization of office space resulting in easily accessible files for quick reference.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Shift Lead
Noodles & Company
01.2023 - 08.2023
- Supervised team operations to ensure adherence to safety protocols and operational standards.
- Trained and mentored new employees on efficient workflow processes and customer service skills.
- Implemented process improvements that enhanced team productivity and reduced operational downtime.
- Coordinated shift schedules to optimize staffing levels and meet business demands effectively.
- Monitored inventory levels and conducted regular audits to maintain stock accuracy and availability.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
Night Auditor
Hyatt Place
03.2022 - 03.2023
- Managed nightly financial audits, ensuring accuracy and compliance with company standards.
- Oversaw front desk operations during night shifts, providing exceptional customer service.
- Coordinated cash handling procedures, maintaining secure and efficient transactions.
- Processed end-of-day reports, identifying discrepancies and resolving issues promptly.
- Trained new staff on audit processes and customer service protocols to enhance efficiency.
- Monitored hotel security systems to ensure guest safety and incident response readiness.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Receptionist/Office Assistant
SIPS Consults
07.2015 - 08.2022
- Streamlined administrative processes by efficiently managing paperwork. Enhanced communication flow through timely phone responses. Improved meeting coordination, resulting in increased team productivity.
Shift Manager
CVS Pharmacy
04.2021 - 05.2022
- Oversaw daily operations, ensuring efficient staff scheduling and resource allocation.
- Trained and mentored team members to improve service quality and operational efficiency.
- Implemented inventory management strategies, reducing waste and optimizing stock levels.
- Developed training programs that enhanced employee performance and customer satisfaction.
- Monitored compliance with safety regulations, promoting a safe work environment for all staff.
- Facilitated communication between management and staff, fostering a collaborative work culture.
- Led initiatives to enhance customer engagement, resulting in improved retention rates.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Cashier
Kroger
05.2017 - 07.2017
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Maintained accurate cash drawers and balanced end-of-shift reports consistently.
- Trained new cashiers on operational procedures and customer service standards.
Education
Africana Studies and Journalism
Middle Tennessee State University
Murfreesboro, TennesseeHigh school - Health Sciences
Hillsboro High school
Nashville, Tennessee05.2018
Skills
- Achieved high customer satisfaction ratings through effective service delivery Improved facility cleanliness by implementing efficient cleaning protocols Streamlined payroll management processes to enhance operational efficiency Elevated sanitation standards, resulting in a healthier work environment
Timeline
Shift Lead
Noodles & Company
01.2023 - 08.2023
Night Auditor
Hyatt Place
03.2022 - 03.2023
Shift Manager
CVS Pharmacy
04.2021 - 05.2022
Cashier
Kroger
05.2017 - 07.2017
Receptionist/Office Assistant
SIPS Consults
07.2015 - 08.2022
Manager's Assistant
Fox’s Donut Den
08.2014 - Current
Africana Studies and Journalism
Middle Tennessee State University
High school - Health Sciences
Hillsboro High school