Dat Le
Fairfax,VA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer services industry with over 6 years experiences. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Customer-oriented General Manager with 2 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
9
9
years of professional experience
Work History
General Manager
Panda Express
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning by build store sale from 1.4 millions dollar per year to 2.6 millions dollar per years as current.
- Over supervising more than 30+ staff member and in charge of developing team member as well.
Customer Service Team Lead
Food Lion
11.2020 - 11.2021
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Greeted customers and listened closely to problems described to determine solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Led regular team meetings twice week to review performance data, discuss best practices, and collaborate on continuous improvement initiatives
MAXIMUS FEDERAL CONTRACTOR
INTERPRETER ON SITE, AKORBI LANGUAGE SERVICES
08.2019 - Current
- Helping Vietnamese demographic to file census for government every 10 years.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Consulted with customers to assess needs and propose optimal solutions.
INTERPRETER ONSITE
VERNACULAR LANGUAGES SOLUTION
05.2019 - Current
- Maintained message content, tone and emotion as closely as possible.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Assistant Manager Full Time
Carmax
10.2018 - 03.2019
- Exceeded sales goals and accomplishes business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands during holidays time.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
CUSTOMER SERVICE ASSOCIATE
Papa John Pizza
11.2018 - 07.2019
- Managed customer relations and customer service through daily communication and interaction Compiled customer feedback and recommended service delivery improvements to management Exceeded service objectives by applying proven customer service and sales best practices Improve the volume of pizza sales within 2 months from $2000 a day to almost $3000 a day close sales.
SALES AND MARKETING ASSISTANT
ChiHuynh's Cosmetic Online
01.2016 - 01.2019
- ChiHuynh's Cosmetic Business - Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success Listened to customer needs to identify and recommend optimal [Product or Service] selections Responded quickly to customer concerns and complaints, typically within timeframe Contacted private individuals or businesses by telephone to solicit sales.
Education
Associate of Science - Information Technology
Nova Community College
Annandale, VA06.2027
High School Diploma -
Oakton High School
Vienna, VA06.2017
Skills
- Report preparation
- Order fulfillment
- Sales expertise
- Complaint resolution
- Customer Relations
- Good listening skills
- Money handling abilities
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Supervised team of 30+ staff members.
- Increased company savings by 20% through corporate consensus-building and cross-functional geographical team coordination and development.
- Generated $2.6millions within 2 years take over the store.
- Promoted to General Manager after 1.5 years with the company.
- Achieved 2.6 millions dollar sale per years and have the highest customer satisfaction plus online order top 3 in the area through effectively working with team member and leadership team.
Reading book
I love to read personal growth book to develop myself, because I believe coming from as a lower class from Asia country, I want to focus on developing myself on whatever I didn't have a chance to learn back then.
Timeline
General Manager
Panda Express
11.2021 - Current
Customer Service Team Lead
Food Lion
11.2020 - 11.2021
MAXIMUS FEDERAL CONTRACTOR
INTERPRETER ON SITE, AKORBI LANGUAGE SERVICES
08.2019 - Current
INTERPRETER ONSITE
VERNACULAR LANGUAGES SOLUTION
05.2019 - Current
CUSTOMER SERVICE ASSOCIATE
Papa John Pizza
11.2018 - 07.2019
Assistant Manager Full Time
Carmax
10.2018 - 03.2019
SALES AND MARKETING ASSISTANT
ChiHuynh's Cosmetic Online
01.2016 - 01.2019
Associate of Science - Information Technology
Nova Community College
High School Diploma -
Oakton High School
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