Da'Teira Dansby
Lexington,KY
Summary
I have excellent customer service skills and a strong commitment to the success of our property and company. With over 8 years of experience, I have a high track record of maintaining high levels of customer satisfaction. I am actively seeking a position that aligns my career goals.
Overview
4
4
years of professional experience
Work History
New Home Consultant
Anderson Communities
01.2022 - Current
- Prompt follow up with leads and applicants various ways by email, phone calls and text.
- Discuss wants and need with every each applicant/ lead to assure that they're getting important wants and needs.
- Collected approved documents, verify income, prepare leases.
- Completed property inspections in preparations of move ins.
- Conducted property tours to highlight amenities, features, answer questions, and redirect concerns.
- Developed lasting relationships with residents.
- Answer phone and engage with everyone that walks in the office.
Restaurant Team Member
Joe Bologna's
07.2022 - Current
- Greet guest and answered menu questions.
- Trained new employees on customer service, menu and performance requirements.
- Processed customer payments and balanced cash drawers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Assistant Banquet & Events Manager
Marriott. Lexington City Center
11.2019 - 07.2020
- Communicated with clients to determine exact event requirements.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Responded to customer requests for products, services, and company information.
- Welcoming and assisting guest in conference space.
- First point of contact for guests having events with needs and request.
Education
High School Diploma -
Paul Laurence Dunbar High School
Lexington, KY05.2011
Bachelor of Science - Forensic Science
Eastern Kentucky University
Richmond, KY05.2017
Skills
- Costumer Service
- Active Listening
- Leadership
- Motivated Attitude
- Communication
- Team work
- Problem Solving
Timeline
Restaurant Team Member
Joe Bologna's
07.2022 - Current
New Home Consultant
Anderson Communities
01.2022 - Current
Assistant Banquet & Events Manager
Marriott. Lexington City Center
11.2019 - 07.2020
High School Diploma -
Paul Laurence Dunbar High School
Bachelor of Science - Forensic Science
Eastern Kentucky University