Datoria Edmond
Houston,TX
Summary
Highly Motivated Associate with great customer service skills. Very interested in working for a valued stable company that will encourage my personal growth and development to be the most efficient and effective employee I can possibly be. Im a very hardworking individual that comes with a smile, & I adapt and catch on to things fast. Also enjoy going above and beyond to help others!
Overview
5
5
years of professional experience
Work History
Engagement Specialist
Carenet Health
05.2024 - 07.2024
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Assisted in Medication Adherence, managed approximately 200 calls a day.
Customer Service Representative
Resultscx
09.2023 - 04.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Substitute Teacher
Kelly Education service
06.2022 - 06.2023
- Supervised lunchroom and recess activities.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Sales Associate
Old Navy
10.2022 - 01.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Shift Supervisor
CVS Health
07.2021 - 03.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
CVS Health
11.2020 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
BATH & BODY WORKS
10.2020 - 02.2021
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Jason's Deli
05.2019 - 05.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed Front Of House.
- Helped do extra work to help pick up slack.
Education
Highschool diploma -
North mesquite High School
Mesquite, Tx05.2021
Skills
- Customer Service (conflict resolution)
- Interpersonal skills
- Technical skills
- Communication
- Leadership
- Problem Solving
- Strategies
- Store/shift Management
- Merchandising/Inventory control
- Sales/Software skills
- Loss Prevention
- Active listening
- Decision making
- Organization/Time Management
- Data Entry
- Professionalism
- Adaptability
Languages
English
Full Professional
Timeline
Engagement Specialist
Carenet Health
05.2024 - 07.2024
Customer Service Representative
Resultscx
09.2023 - 04.2024
Sales Associate
Old Navy
10.2022 - 01.2023
Substitute Teacher
Kelly Education service
06.2022 - 06.2023
Shift Supervisor
CVS Health
07.2021 - 03.2022
Cashier
CVS Health
11.2020 - 03.2021
Sales Associate
BATH & BODY WORKS
10.2020 - 02.2021
Cashier
Jason's Deli
05.2019 - 05.2020
Highschool diploma -
North mesquite High School