SHANYIA WATTS
PLAQUEMINE,UNITED STATES
Summary
Customer Service Representative with over two years of experience in delivering exceptional support and fostering customer loyalty through effective conflict resolution and communication skills. Demonstrates proficiency in managing multiple tasks efficiently while enhancing customer retention and satisfaction. Aims to leverage strong problem-solving abilities and time management skills to contribute positively to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Engagement Specialist
Carenet Health
09.2024 - Current
- Advocate patient wellness through comprehensive health assessments, coordinate care solutions, and provide empathetic guidance to improve health outcomes.
- Lead patient health assessments and develop personalized care strategies, fostering trust through empathetic communication and proactive wellness solutions.
- Analyze healthcare trends to design preventive wellness strategies, while maintaining comprehensive patient documentation and care protocols.
Health Advocate
Bloom Insurance
06.2023 - 05.2024
- Advocate patient wellness through comprehensive health assessments, coordinate care solutions, and provide empathetic guidance to improve health outcomes
- Lead patient health assessments and develop personalised care strategies, fostering trust through empathetic communication and proactive wellness solutions
- Analyze healthcare trends to design preventive wellness strategies, while maintaining comprehensive patient documentation and care protocols
- Led client satisfaction initiatives through personalized health guidance, resulting in improved patient outcomes and sustained engagement rates
- Analysed healthcare trends and client feedback to optimise service delivery, establishing streamlined communication protocols
- Partnered with healthcare providers to resolve complex cases, ensuring comprehensive support and positive client outcomes
- Maintained meticulous documentation of client interactions and health recommendations, ensuring consistent quality of care
- Facilitated cross-functional collaboration between medical providers and clients, resolving intricate healthcare challenges and enhancing service delivery
Education
HIGH SCHOOL DIPLOMA - Law Studies, Psychology
University View Academy
Baton Rouge, LA05.2023
Skills
- Conflict Resolution
- Problem Solving
- Time Management
- Customer Retention
- Customer Service
- Communication Skills
- Chat Specialist
- Windows
- Customer Support
- HIPAA
- Citrix Workspace
- Empathetic guidance
- Effective communication
- Multitasking
Timeline
Engagement Specialist
Carenet Health
09.2024 - Current
Health Advocate
Bloom Insurance
06.2023 - 05.2024
HIGH SCHOOL DIPLOMA - Law Studies, Psychology
University View Academy
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