Matthew Leslie
Arlington
Summary
Engagement Specialist and licensed insurance professional with 10+ years of leadership experience across healthcare, insurance, and high‑volume retail operations. Proven ability to drive patient engagement, exceed sales targets, resolve complex issues, and deliver exceptional customer experiences. Strong communicator skilled in coaching, problem‑solving, and process improvement.
Overview
15
15
years of professional experience
Work History
Engagement Specialist
Salvo Health
Arlington
01.2025 - Current
- Guided patients through onboarding and care navigation, enhancing engagement within digital chronic care programs.
- Identified engagement barriers and provided tailored solutions, facilitating improved patient outcomes.
- Conducted outreach via phone, SMS, and email, fostering patient adherence and satisfaction.
- Collaborate with clinical teams to escalate concerns and ensure timely follow‑up.
- Maintain accurate documentation while meeting productivity, quality, and compliance standards.
Medicare Sales Representative
Health Plan One
Arlington
01.2024 - Current
- Educated clients on Medicare Advantage, Part D, and Supplement plans, ensuring compliance and informed decision-making.
- Consistently exceeded sales goals and campaign performance metrics.
- Resolved escalations and guided customers through complex enrollment situations, facilitating smoother enrollment processes.
- Developed promotional strategies that expanded customer base and increased plan awareness.
- Managed inquiries across phone, email, and chat channels.
Health Insurance Agent
Assurance IQ
Cedar Hill
01.2022 - 01.2024
- Guided inbound clients through ACA, short‑term, and indemnity plan options to ensure informed decisions.
- Performed needs analyses to identify and recommend suitable insurance solutions tailored to client circumstances.
- Created customized insurance plans to align with individual client requirements and preferences.
- Verified insurance coverage and estimated patient financial responsibility.
Assistant Store Manager
Walmart
Lockhart
01.2011 - 01.2022
- Led hiring, training, coaching, and performance management for store associates.
- Oversaw daily store operations, ensuring effective management of financials, scheduling, shrink control, and merchandising.
- Enhanced customer satisfaction by coaching associates on product knowledge and service techniques.
- Ensured accurate cash handling and efficient checkout operations.
- Identified operational issues and implemented corrective actions to resolve them promptly.
Education
Associate’s Degree - Forensic Science, Environmental Science
Eastfield College
Mesquite, TX12-2014
Skills
- Patient Engagement
- Sales
- Customer Service
- Healthcare Navigation
- Insurance Compliance
- Appointment Coordination
- Data Analysis
- Management
- Leadership
- Coaching
- Conflict Resolution
- Communication
Timeline
Engagement Specialist
Salvo Health
01.2025 - Current
Medicare Sales Representative
Health Plan One
01.2024 - Current
Health Insurance Agent
Assurance IQ
01.2022 - 01.2024
Assistant Store Manager
Walmart
01.2011 - 01.2022
Associate’s Degree - Forensic Science, Environmental Science
Eastfield College