Lechell Cook
Arlington,TX
Summary
Customer Service Professional experienced in managing high volumes of inbound calls while fostering strong customer relationships. Delivered effective patient engagement and court operations through precise appointment scheduling and accurate data entry. Enhanced operational efficiency by organizing case files and educating clients on available benefits and resources.
Overview
35
35
years of professional experience
Work History
Engagement Specialist
Carenet Healthcare
Arlington, Tx
03.2024 - Current
- Coordinated patient outreach calls for Carenet Healthcare engagement programs, fostering patient connection and support.
- Informed callers about benefits, resources, and next-step actions, enhancing their understanding and engagement.
- Addressed service concerns using approved scripts and escalation steps, ensuring patient satisfaction and resolution.
- Scheduled patient appointments, verifying the accuracy of appointment times.
- Verified patient information before discussing health plan details.
- Documented interactions in CRM systems following Carenet Healthcare call standards.
Criminal Deputy Clerk
Monroe City Court
Monroe, LA
12.2011 - 05.2024
- Assisted Clerk of Court and judges in daily operations, managing schedules and documentation.
- Prepare, organize and manage case files
- Assist clients with obtaining new court dates, paying fines and court costs and researching cases
- Entered and scanned data for tickets, motions, and filings into case management software to ensure accurate record-keeping.
- Assisted in preparing and maintaining official records, documents, and reports.
- Organized filing system for contracts, deeds, resolutions, ordinances, and legal documents to enhance retrieval efficiency.
Account Representative
GC Services
Houston, TX
05.2007 - 11.2011
- Delivered customer service that enhanced client satisfaction and loyalty.
- Cultivated and sustained relationships with clients, vendors, and colleagues to foster collaboration.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Addressed customer complaints promptly to maintain positive client experiences.
- Resolved customer complaints in a timely manner.
- Reviewed contracts, invoices and other documents for accuracy.
Teacher's Assistant
Prime Time Family Reading
Monroe, LA
10.2001 - 07.2007
- Help teachers prepare lesson plans and prepare class schedules
- Verified patient insurance details to ensure coverage for medical services.
- Performed various administrative duties including filing, data entry, and scheduling. as needed
- Assisted teachers in developing lesson plans and organizing class schedules to enhance instructional effectiveness
- Monitored student attendance and progress, documenting observations for reporting. student attendance and progress
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Assist patients with appointments and other needs
- Aided teachers in fostering a safe, orderly learning environment to promote student engagement
- Supported teachers by preparing instructional materials, setting up equipment, and organizing supplies for efficient classroom operations
Front Desk Receptionist
Dr. Samuel Brett Sanders
Monroe, LA
10.1991 - 10.2001
- Greeted customers warmly and made them feel welcome.
- Welcomed customers with a warm greeting, fostering a positive first impression.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Scheduled appointments for clients and visitors, optimizing front desk workflow.
- Coordinated incoming and outgoing mail, courier services, and faxes to ensure timely communication.
Education
Carroll High School
Monroe, LADelta Community College
Monroe , LaSkills
- Patient engagement
- Patient Education
- Appointment Scheduling
- Scheduling
- Call Management
- Inbound and Outbound Calling
- Complaint Resolution
- CRM documentation
- Data Collection
- Data Entry
- Patient Privacy
- Account management
- Appointment scheduling
Certificates And Training
- American Academy of CPR & First Aid, Inc, 09/2022
- BLS/CPR certification, 09/2019
- Louisiana Civil Service, 09/2019
- Civil Service 8500, 09/2019
Timeline
Engagement Specialist
Carenet Healthcare
03.2024 - Current
Criminal Deputy Clerk
Monroe City Court
12.2011 - 05.2024
Account Representative
GC Services
05.2007 - 11.2011
Teacher's Assistant
Prime Time Family Reading
10.2001 - 07.2007
Front Desk Receptionist
Dr. Samuel Brett Sanders
10.1991 - 10.2001
Carroll High School
Delta Community College