Krystal Lawrence
Seattle,WA
Summary
Published author with six books in print. Prolific fiction writer and editor. Several months experience chatting on a popular dating site. Empathetic communicator, and creative multi-taker, with the ability to navigate several chat windows quickly and efficiently, while keeping members engaged, and still maintaining site policy and rules.
Overview
1
1
Language
17
17
years of professional experience
Work History
Engagement Specialist
Right Management
02.2019 - Current
- Manage engagement cycles from initial candidate contact through enrollment in program.
- Empathetic communication with high-level executives and other candidates who have recently been misplaced from their jobs. Communication via phone, chat and email.
- Coordinate with other teams to ensure a seamless transition for each candidate, while delivering world-class service.
Freelance Write / Editor
Self-Employed
01.2010 - Current
- Write, edit and proofread blog content and social media posts for numerous clients.
- Writer of fiction, primarily horror and suspense. Six books in print (available on Amazon under my legal name.) Plus over one-hundred short stories published around the world.
Chat Associate
Self Employed
01.2026 - 07.2026
- Several months experience chatting with numerous members on a popular dating website, while adhering to rules and standards. Thousands of messages exchanged on a variety of topics. Comfortable with adult content.
- Coordinated member communications, maintaining strong relationships and addressing concerns promptly.
Police Dispatcher / 911 Operator
Bellevue Police Department
06.2011 - 09.2014
- Managed high-volume emergency calls, prioritizing response based on urgency and need.
- Coordinated dispatch of law enforcement personnel, ensuring timely and effective deployment to incidents.
- Maintained accurate records of all communications, facilitating clear information flow among team members.
- Provided real-time support to officers in the field, delivering critical updates and situational awareness.
Education
Bachelor of Arts - Media Studies
Oregon State University
Corvallis, Oregon06-2014
Master of Arts - Communication
University of Washington
Seattle, Washington06-2016
Skills
- Conflict Resolution
- Empathetic and professional Communication
- Chat Moderation
- Analytics
- Content Creation
- Engagement Tactics
Languages
English
Native or Bilingual
Timeline
Chat Associate
Self Employed
01.2026 - 07.2026
Engagement Specialist
Right Management
02.2019 - Current
Police Dispatcher / 911 Operator
Bellevue Police Department
06.2011 - 09.2014
Freelance Write / Editor
Self-Employed
01.2010 - Current
Bachelor of Arts - Media Studies
Oregon State University
Master of Arts - Communication
University of Washington