Datrielle Dixon
Middletown,Ny
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Five Below
Middletown, NY
11.2021 - Current
- Led customer service team to enhance engagement and satisfaction levels.
- Implemented new ways to increase response times for customer inquiries And overall customer experience
- Monitored team performance and assigning employees to complete task
Cashier/Customer Service
Cumberland Farms
Middletown, NY
09.2017 - 11.2021
- - Cashier
- - Cash Checks
- - Receive payment by cash, EBT and credit cards
- - Sell liquor, lottery tickets, and cigarettes.
- - prepare varies different types of food
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
- Monitored inventory levels, restocked shelves, and placed orders for necessary supplies.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier Supervisor
Price Chopper Supermarkets
Middletown, NY
04.2016 - 11.2017
- - Receive payment by cash, check, credit cards, vouchers
- - Front end Runner
- - Give breaks/ lunches
- Supervised daily operations and coordinated team activities to ensure efficient checkout processes.
- Trained and mentored cashiers on customer service standards and operational procedures.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
Clerical
Department of social service
Middletown, NY
10.2015 - 03.2016
- Heap intake worker :
- - Receive Cash Payments
- - Checking in for appointments
- - entering data into a computer
- - filing records
- - answering telephone calls
- - assisting clients with the heap application
Cashier/Sales Associate
Party city
Middletown, NY
09.2015 - 12.2015
- Blowing up balloons
- Cashier
- Stocking
Cashier/Customer Service/Shift Supervisor
Price Chopper Supermarkets
Middletown, NY
01.2013 - 08.2015
- - Receive payment by cash, check, credit cards, vouchers
- - Front end Runner
- - Give breaks/ lunches
- - give instructions to and oversee other employees
- Processed customer transactions efficiently using point-of-sale systems.
- Supervised team operations to ensure adherence to safety protocols and operational standards.
Education
Certified Nurse Assistant - Nursing
Hudson Valley Career Training
Middletown, NY01.2016
Diploma - General Studies
Goshen Central High School
Goshen, NY06.2012
Skills
- Cashier
- Data Entry
- Scheduling
- Customer service
- Problem-solving
- Customer focused
- Time management
- Cash handling
- Training and coaching
- Employee scheduling
Additional Information
People person :)
Timeline
Customer Service Manager
Five Below
11.2021 - Current
Cashier/Customer Service
Cumberland Farms
09.2017 - 11.2021
Cashier Supervisor
Price Chopper Supermarkets
04.2016 - 11.2017
Clerical
Department of social service
10.2015 - 03.2016
Cashier/Sales Associate
Party city
09.2015 - 12.2015
Cashier/Customer Service/Shift Supervisor
Price Chopper Supermarkets
01.2013 - 08.2015
Diploma - General Studies
Goshen Central High School
Certified Nurse Assistant - Nursing
Hudson Valley Career Training