Tatiana Lee
Durham,NC
Summary
Confident and dynamic professional with more than 5 years of experience in upper level management, leadership, customer service, sales, data entry and public safety. Recognized strengths in management, data analysis reports, inventory control, workforce scheduling, problem solving, staff relations, and influencing others to make ethical and positive decisions in the workforce. I possess advanced skills in multiple software databases, macOS, iOS, WindowsOS, Microsoft Suite, GSuite, Quickbooks, and inventory management systems.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative Manager
Walmart
Ahoskie, NC
08.2013 - 11.2016
- Implemented new hire Onboarding processes
- Implemented policies to effectively train new hire customer service representatives
- Used my highly effective soft skills to provide exceptional customer service, and to de-escalate angry, upset or difficult customers
- Managed stock and inventory
- Used multiple databases to manage cash flow, stock, inventory, employee production reports and sales production reports
- Managed Cash Flow throughout the store
- Duties and Responsibilities
Correctional Officer
North Carolina Department of Public Safety
Halifax, NC
11.2016 - 02.2021
- Provided protection for other staff members and inmates
- Transported inmates following all DOT regulations and federal guidelines
- Ensured OSHA requirements and standards are met
- Maintained safety equipment, including state provided gun, taser and mase
- Supervised inmates during out of bunk activities
- Supervised other correctional officers when training to ensure proper ethics and procedures are followed to standards
- Maintain the activity log/documenting throughout the shift
Amazon Delivery Driver
JBX Express Logistics LLC
Morrisville, NC
02.2021 - 12.2021
- Delivery service partner for Amazon through JBX Logistics
- Deliver up to 300 packages a day to residential and business locations
- Load, transport, unload and deliver items in a secure manner to prevent damage and loss
- Use handheld device for routing information and customer delivery data
- Safely and efficiently operate a delivery van
- Review orders before delivery
- Adhere to route and time schedules
- Liaise with customers regarding delivery needs and instructions
- Check orders after delivery to ensure accurate completion
- Maintain an accurate delivery log
- Prepare and distribute required documentation
- Comply with all relevant laws and regulations and safety standards
EVS Tech
UNC Healthcare
Chapel Hill, NC
12.2021 - 09.2024
- Cleans offices, patients’/residents’ rooms, dorms, classrooms, schools, common areas, lavatories, halls, food service areas and any other areas that require attention.
- Sweeps, mops, scrubs, polishes floors and vacuums hallways, stairs and office space.
- Perform hard-surface floor scrubbing, stripping and refinishing, as well as carpet spotting and extraction, which require the use of mechanical equipment.
- May participate in the maintenance of wood floors, such as in gymnasiums or dance studios, to include cleaning, screening, stripping, sanding and refinishing.
- Cleans light fixtures, ceilings and vents, walls, mattresses, furniture, windows and window coverings.
- Required to properly and safely use cleaning chemicals per manufacturer and Sodexo standards.
- Empties trash and garbage containers.
- Replenishes supplies and materials.
- Change sheets and replenish linens.
- Moves furniture and sets-up tables and chairs.
- Complies with all company safety and risk management policies and procedures.
- Reports all accidents and injuries in a timely manner.
- Participates in regular safety meetings, safety training and hazard assessments.
- Applies all applicable OSHA and related local safety requirements to all assigned work.
- Performs all work in accordance with established safety procedures.
Operation Room Attendent
UNC Health Care
Chapel Hill, NC
09.2024 - Current
- Assist scrub technicians in perioperative room setup and patient positioning, ensuring a smooth workflow.
- Provided direct patient care while maintaining a sterile environment during surgical procedures.
- Coordinated with medical supply vendors and transplant teams to meet specific surgical requirements.
- Maintained knowledge of adult ad pediatric code carts, ensuring readiness for emergencies.
- Collaborated with anesthesia and EVS departments for efficient room turnover.
- organized and cleaned medical equipment storage areas to ensure readiness for procedures.
Education
High School Diploma -
Hertford County High School
Ahoskie, NC06.2013
Skills
- Cash Handling
- Data Entry
- Management
- Cashier
- BLS
- Warehouse Experience
- Load & Unload
- General Labor
- Customer Service
- Law Enforcement
- IOS
- Android
- Mac OS
- Heavy lifting
- Security
- Crisis Intervention
- Microsoft Windows
- Transportation
- Supervising experience
Certification
- Driving license October 2013 to Present
- First Aid Certification
- BLS Certification
Timeline
Operation Room Attendent
UNC Health Care
09.2024 - Current
EVS Tech
UNC Healthcare
12.2021 - 09.2024
Amazon Delivery Driver
JBX Express Logistics LLC
02.2021 - 12.2021
Correctional Officer
North Carolina Department of Public Safety
11.2016 - 02.2021
Customer Service Representative Manager
Walmart
08.2013 - 11.2016
High School Diploma -
Hertford County High School