Madelyn Malabe
Davenport,FL
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
32
32
years of professional experience
Work History
Customer Service Manager
Rainbow Stores
11.2017 - 05.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Retail Customer Service Associate
Kress Department Store
07.1989 - 02.2016
- Implemented visual merchandising strategies to improve product visibility and boost sales potential.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
- Contributed to loss prevention efforts by monitoring suspicious activities and reporting incidents as needed.
Education
High School Diploma -
Benjamin Harriso
Cayey, P.R.08-1986
Skills
- Customer Service
- Problem-Solving
- Cashier
- Customer-focused
Timeline
Customer Service Manager
Rainbow Stores
11.2017 - 05.2021
Retail Customer Service Associate
Kress Department Store
07.1989 - 02.2016
High School Diploma -
Benjamin Harriso
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