Daucoda Ross
Hamburg
Summary
Hardworking individual with experience in customer service. Utilizes communication and empathy to build strong customer relationships, handle customer interactions and resolve issues promptly. Skilled teammate, adaptable to changing needs and dependable.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
South Towns Tennis & Pickleball Club
09.2025 - Current
- Greets and directs customers upon entry using effective communication, creating a positive environment
- Operates Club Automation to register customers for classes, book court reservations, and process payments
- Assists members with inquiries regarding club services and membership options
Receptionist and Medical Assistant
WNY Ear, Nose & Throat
06.2023 - 07.2025
- Managed front desk checking patients in and out of the office, scheduling appointments and coordinating follow up care while answering a multi-line phone system
- Resolved scheduling conflicts and patient inquiries efficiently, ensuring a positive patient experience in a fast-paced environment
- Obtained the medical histories of patients to prepare for the physicians examination, and triaged patients clinical questions and concerns for physicians review
- Learned and operated Medent
Grounds Crew (Landscaper)
Erie County Fairgrounds
06.2022 - 07.2022
- Planted flowers, weeded and mowed various locations throughout the Fairgrounds
Counselor
Orchard Park Recreation
08.2020 - 07.2021
- Managed groups of 6 to 12 children, ages 5 to 10
- Created fun games and activities; implemented safety and COVID procedures
Education
Associate of Science - General Studies
Genesee Community College
Batavia, NY05.2023
Advanced Regents Diploma -
Hamburg High School
Hamburg, NY06.2021
Skills
- Communication skills
- Active listening
- Critical thinking
- Team-oriented
- Passionate
- Organized
Certification
CPR and AED certified in accordance with American Heart Association BLS Program as of 1/11/2025
Timeline
Customer Service Representative
South Towns Tennis & Pickleball Club
09.2025 - Current
Receptionist and Medical Assistant
WNY Ear, Nose & Throat
06.2023 - 07.2025
Grounds Crew (Landscaper)
Erie County Fairgrounds
06.2022 - 07.2022
Counselor
Orchard Park Recreation
08.2020 - 07.2021
Associate of Science - General Studies
Genesee Community College
Advanced Regents Diploma -
Hamburg High School