Daulton Mas
Philadelphia,PA
Summary
Client-focused sales and hospitality professional with years of experience driving revenue, managing teams, and delivering high-touch service in premium environments. Proven ability to build trust quickly, upsell high-value products in any capacity, and close business with both walk-in and long-term clients. Background in insurance sales and fine-dining management brings a blend of consultative selling, discipline, and relationship management. Very result-driven, and can work well independently. Excellent networking skills.
Overview
13
13
years of professional experience
Work History
Server
The Capital Grille
Newtown, PA
09.2024 - Current
- Provided exceptional customer service in a high-end dining environment.
- Guided guests through menu selections and wine pairings with expertise.
- Trained new servers on service standards and restaurant protocols effectively.
- Tasked with being a brand representative and coordinating all business private dining events.
Manager
Harvest Seasonal Grill & Wine Bar
Newtown, Pennsylvania
02.2019 - 09.2024
- Trained and coached a sales-focused service on upselling, a guest-first mentality, and performance.
- Coordinated staff schedules to optimize coverage during peak hours.
- Developed educational materials on wine regions and varietals for training sessions.
- Acted as liaison between the Executive Chef and front of house to update staff on menu updates, special requests, and canceled items.
Insurance Agent
Insurance 5000
Bucks County, PA
06.2016 - 01.2019
- Educated clients on property and casualty insurance options.
- Developed relationships with clients for long-term service retention.
- Conducted policy reviews to ensure compliance with regulations.
- Upsold products to policyholders and potential new clients.
- Negotiated contracts with insurers to secure the most competitive rates for clients.
Server
Rocco's Steakhouse at the Brick
Newtown, PA
03.2013 - 06.2016
- Upsold premium cuts, wine selections, and add-ons to increase revenue per table.
- Built strong guest relationships with upscale clientele, generating repeat business and requests.
- Thrived in a high-pressure, performance-based environment.
- Recommended dishes based on detailed knowledge of the menu and wine pairings from understanding guest needs and expectations.
Education
High School Diploma -
Council Rock Hs South
Holland, PA06-2012
Skills
- Exceptional customer service
- Event coordination
- Product upselling
- Market analysis
- Negotiation skills
- Problem solving
- Hospitality and accommodation
- Listening skills
Timeline
Server
The Capital Grille
09.2024 - Current
Manager
Harvest Seasonal Grill & Wine Bar
02.2019 - 09.2024
Insurance Agent
Insurance 5000
06.2016 - 01.2019
Server
Rocco's Steakhouse at the Brick
03.2013 - 06.2016
High School Diploma -
Council Rock Hs South