Daunje Robinson
Oakland,CA
Summary
Excellent communicator seeking position within a company that will allow professional growth. Self-driven to exceed at client satisfaction and deliver positive experiences through high-quality customer care.
Overview
5
5
years of professional experience
Work History
Operational Control Manager
WeDriveU Inc.
Burlingame, CA
07.2018 - Current
- Assign, monitor and schedule drivers to routes
- Managed multiple employees; drivers, dispatchers and CSR's
- Ensure that all tasks comply with administrative policies and procedures, safety rules, union contracts (vendors), environmental policies and/or government regulations
- Informed clients, contractors and vendors in regards to operational issues, delays and complaints.
- Updated vehicle logs, cargo records and billing statements with accuracy and efficiency
- Utilized MS Office for communication, pass down and fleet updates.
- Directed all dispatching, routing and tracking of 300+ fleet vehicles across the USA for 36+ accounts.
Overnight Dispatch
10Roads Express
Oakland, CA
02.2021 - 04.2021
- Responded to over 15 daily caller requests with information about assistance and timeframes.
- Created spreadsheets using Microsoft Excel for daily reporting.
- Developed and maintained courteous and effective working relationships.
- Kept detailed track of all available field personnel and all in-progress and completed routes/trips.
- Directed investigations to verify and resolve customer and/ or shipper complaints.
Lobby Ambassador
Sony
San Francisco, CA
07.2017 - 03.2018
- Enforced policies and directed customers to specific locations
- Maintained high customer satisfaction by offering friendly and knowledgeable service to all guests
- SOC coverage (CCTV, Symmetric's, Dispatch, Emergency Response Communications, Call Logging/Data Entry, Operations Support, )
- Daily Activity Reports, Incident Reports, Communications with Law Enforcement and Emergency Medical Response Teams. (Risk 360, Exacq Vision, Secure Trax)
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
Associate of Arts - Liberal Arts
Chabot College
Hayward, Ca2012
Skills
- Strong Organizational Skills
- Energetic Work Attitude
- Motivated Self Starter
- Strong leadership abilities
- Exceptional communication & Creative problem solver
- Time management Dedicated
certifications
California BSIS Guard CardCPR/AED/ADVANCED FIRST AID CertificationPara Educator/Teachers Assistant Certification
Timeline
Overnight Dispatch
10Roads Express
02.2021 - 04.2021
Operational Control Manager
WeDriveU Inc.
07.2018 - Current
Lobby Ambassador
Sony
07.2017 - 03.2018
Associate of Arts - Liberal Arts
Chabot College
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