Kellee Beck

• Facilitated communication between different departments in order to resolve issues quickly.
• Resolved customer complaints in a timely manner while upholding company standards.
• Managed day-to-day operations of the department including scheduling tasks and assigning duties.
• Enhanced performance through collaboration with diverse teams.
• Maintained records of customer needs and preferences.
• Coordinated with Supervisors, Directors, Doctors, Vendors and Practice Managers combining group efforts to achieve goals.
• Delegated work to staff, setting priorities and goals.
• Resolved customer complaints or answered customers' questions.
• Guided employees in handling difficult or complex problems.
• HIPAA Compliant
• Urgent Care TeleHealth
• Kyruus - Find a Doc
• Excel / Microsoft Word / Outlook / Teams / QliqSoft
• EPIC

Supports the Clinical Operations functions and acts as a liason between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators. Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients.

Experience

• Medical Terminology
• HIPAA Compliant
• Billing and Coding
• Managed Care
• Customer Service
• Pre Certification

A paraprofessional who assists individuals with physical disabilities, mental impairments, and other healthcare needs with their activities of daily living as well as offering compassion and patience as a part of the patient's healthcare support team.

Experience

• Intensive Care, Emergency, Progressive Care, Operating Room, Pediatrics, Medical Surgical, Psych, Mother Baby, Home Care, Hospice COVID-19

Highlighted Projects

• AMSN Prism Award 2018-2021 Recipient Premier Recognition In the Specialty of Med-Surg. Achieved sustained excellence through exhibiting: Effective leadership, evidence based practice, positive patient outcomes, and healthy practice environments.
• Cauti-Champion provided education to unit staff on Cauti-prevention practices to reduce and prevent hospital acquired infections.
• Magnet Status successfully aligned nursing strategic goals to improve the organization's patient outcomes.

Monitored multiple databases to keep track of all company inventory.

In charge of collecting patient information and verifying insurance detail on behalf of the organization. Responsible for gathering payment data, keeping accurate records of patient interactions.

Operated and coordinated the day-to-day administrative duties of the organization. Assisted with implementation and facilitation of "Life Alert" within the organization to the elderly community.

Experience

• Home Care - Elderly
• Life Alert
• Care Management
• Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Optimized case and clinical management and recommended plans to improve safety and health programs.