Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kellee Beck

Waterford Works,NJ

Summary

Seasoned healthcare professional with 15+ years in-hospital experience serving chronically ill patients in a fast paced environment. Patient and highly compassionate with the ability to think critically in emergency situations. Experienced in all levels of patient care including critcal care, behavioral health, hospice, emergency, surgical, and general medical including positive Covid-19.

Overview

19
19
years of professional experience

Work History

Operational Readiness Coordinator

Virtua Health
Marlton, NJ
03.2023 - Current
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Enhanced performance through collaboration with diverse teams.
  • Maintained records of customer needs and preferences.
  • Coordinated with Supervisors, Directors, Doctors, Vendors and Practice Managers combining group efforts to achieve goals.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • HIPAA Compliant
  • Urgent Care TeleHealth
  • Kyruus - Find a Doc
  • Excel / Microsoft Word / Outlook / Teams / QliqSoft
  • EPIC

Managed Care Coordinator

Horizon BCBSNJ
Hopewell, NJ
06.2021 - Current

Supports the Clinical Operations functions and acts as a liason between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators. Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients.

Experience

  • Medical Terminology
  • HIPAA Compliant
  • Billing and Coding
  • Managed Care
  • Customer Service
  • Pre Certification

Patient Care Technician

Virtua
Voorhees, NJ
12.2009 - 06.2021

A paraprofessional who assists individuals with physical disabilities, mental impairments, and other healthcare needs with their activities of daily living as well as offering compassion and patience as a part of the patient's healthcare support team.

Experience

  • Intensive Care, Emergency, Progressive Care, Operating Room, Pediatrics, Medical Surgical, Psych, Mother Baby, Home Care, Hospice COVID-19

Highlighted Projects

  • AMSN Prism Award 2018-2021 Recipient Premier Recognition In the Specialty of Med-Surg. Achieved sustained excellence through exhibiting: Effective leadership, evidence based practice, positive patient outcomes, and healthy practice environments.
  • Cauti-Champion provided education to unit staff on Cauti-prevention practices to reduce and prevent hospital acquired infections.
  • Magnet Status successfully aligned nursing strategic goals to improve the organization's patient outcomes.

Support Service Assistant I

Virtua
Berlin/Marlton, NJ
06.2007 - 12.2009

Monitored multiple databases to keep track of all company inventory.

Registrar

Virtua Health
Mt. Laurel, NJ
05.2006 - 06.2007

In charge of collecting patient information and verifying insurance detail on behalf of the organization. Responsible for gathering payment data, keeping accurate records of patient interactions.

Administrative - Case Management

Virtua
Voorhees, NJ
06.2005 - 06.2006

Operated and coordinated the day-to-day administrative duties of the organization. Assisted with implementation and facilitation of "Life Alert" within the organization to the elderly community.

Experience

  • Home Care - Elderly
  • Life Alert
  • Care Management
  • Strengthened and aligned daily operations with patient needs based on collected feedback and continuous improvement plans.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.

Education

Bachelor of Science - Health Science

Wilmington University
New Castle, DE
08.2020

Certification - Multi-Skilled Technician

Camden County College
Blackwood, NJ
2009

Associate of Science - Health Science

Camden County College
Blackwood, NJ
2018

Skills

  • Creative Problem Solving
  • Critical Thinking
  • Customer Service
  • Strong oral and written communication skills
  • Multi-Task Management
  • Client Relations
  • Computer Proficient - Excel / Microsoft Word / Outlook / Teams
  • EKG
  • HIPAA
  • Training and development
  • Program coordination
  • Team management
  • Case Management
  • Project organization
  • Data management
  • Inventory management
  • Administrative support
  • Team building
  • KYRUUS - Find A Doc
  • Supervision
  • Conflict resolution
  • EPIC
  • Phlebotomy
  • Strong organizational skills
  • Managed Care
  • Tele Health

Affiliations

Rapid Response Team, Medical Surgical Shared Governance Committee, Safety Committee, LECT Committee, Ethics Committee

Timeline

Operational Readiness Coordinator

Virtua Health
03.2023 - Current

Managed Care Coordinator

Horizon BCBSNJ
06.2021 - Current

Patient Care Technician

Virtua
12.2009 - 06.2021

Support Service Assistant I

Virtua
06.2007 - 12.2009

Registrar

Virtua Health
05.2006 - 06.2007

Administrative - Case Management

Virtua
06.2005 - 06.2006

Bachelor of Science - Health Science

Wilmington University

Certification - Multi-Skilled Technician

Camden County College

Associate of Science - Health Science

Camden County College
Kellee Beck