Melody Sanchez
Edinburg,TX
Summary
Forward-thinking supervisor skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Case Manager- DC DOES Job Readiness Program
TDB Communications
07.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Administered incentive and bonus plans, encouraging employee excellence/retainment
- Skilled at working independently and collaboratively in a team environment.
Operation's Supervisor/Workforce Management Analyst
TDB Communications, Inc
01.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Assisting other supervisors resolve conflict
- Assisted manager as lead supervisor
- Applied knowledge and skills with assisting WorkForce
- Aid with multiple projects dependent of my expertise
Customer Service Representative/Team Lead(DC DOES)
TDB Communications Inc.
03.2020 - 01.2021
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Patient Services Representative
Maximus
04.2019 - 03.2020
- Reviewed and corrected claim errors to facilitate smooth processing.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Completed data entry tasks with accuracy and efficiency.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Claims Examiner
Sedgwick CMS
03.2018 - 10.2018
- Handled complaints and grievances using negotiating and problem-solving skills.
- Consulted police and hospital records when needed.
- Prepared summaries of damage, payments and policy coverage.
- Examined photographs and statements.
- Interviewed claimants and witnesses to gather factual information.
- Researched claims and incident information to deliver solutions and resolve problems.
Total Loss/Salvage Clerk
United Automobile Insurance Company
01.2014 - 05.2017
- Negotiated claim settlements when needed.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Resolved conflicts and negotiated mutually beneficial agreements between parties pertaining to the salvage value or sale of a vehicle.
- Contacted Lein Holders to advise of the settlement for vehicles.
- Obtain reposessions of vehicles when necessary.
- Assisted in Fire/Theft claims
Education
High School Diploma -
James Nikki Rowe High School
McAllen, TX06.2012
Multi Media Design Specialist - Microsoft.
South Texas College
McAllen, TX05.2012
Some College (No Degree) - Medical Insurance Billing
Southern Careers Institute
Pharr, TXSkills
- Creative problem solving
- CRM
- SalesForce
- Train Employees
- Medical terminology knowledge
- MS Office
- Data entry background
- Ability to catch errors
- Excellent grammar
- Highly motivated
- Administrative background
- Insurance policy coverage knowledge
- Claims
- Quality Standards
Timeline
Case Manager- DC DOES Job Readiness Program
TDB Communications
07.2023 - Current
Operation's Supervisor/Workforce Management Analyst
TDB Communications, Inc
01.2021 - Current
Customer Service Representative/Team Lead(DC DOES)
TDB Communications Inc.
03.2020 - 01.2021
Patient Services Representative
Maximus
04.2019 - 03.2020
Claims Examiner
Sedgwick CMS
03.2018 - 10.2018
Total Loss/Salvage Clerk
United Automobile Insurance Company
01.2014 - 05.2017
High School Diploma -
James Nikki Rowe High School
Multi Media Design Specialist - Microsoft.
South Texas College
Some College (No Degree) - Medical Insurance Billing
Southern Careers Institute
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