Dauphin Erner
Summary
Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Enthusiastic about helping people by finding creative and fast solutions. Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients
Overview
12
12
years of professional experience
Work History
Canvasser
WTTW
02.2023 - Current
- Secured major donations for various programs through donor cultivation and relationship building.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
Sales Representative/Customer Service
Five Below
11.2022 - 01.2023
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Established personal connections with customers, exceeding customer service expectations
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and answered any questions about items and promotions
- Offered strong customer service skills, keeping customers satisfied
Busser/Food Runner
CMX CineBistro
08.2019 - 08.2022
- Provide excellent service and recommendations to guests Work alongside a team of 14 people
- Carefully hand wash, rinse and sanitize delicate china and stemware for fine dining restaurant
- Followed proper sanitation methods to clean and disinfect kitchen workstations
- Pour over 15 different styles of drinks quickly and in accordance with customer's specifications
- Buss over 50 tables in 5 different theaters after shows in a quick and timely manner
- Escort customers to their tables, bringing menus, silverware and water
- Cleaned iced tea and coffee brewing/dispensing machines on weekly basis
- Support coworkers as needed
- Serve drinks and snacks with speed and efficiency
Delivery Driver
Toppers Pizza Place
09.2016 - 06.2019
- Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
- Drive safely in all types of weather and follow traffic laws to protect company property and the general public
- Completed food deliveries in a timely manner and guaranteed customers received a positive, memorable experience
- Greet all customers with a warm, friendly welcome
- Break down and remove any empty boxes
- Trained new drivers on the company's delivery process and effective customer service practices
Dishwasher & Busser
McCormick & Schmick's Seafood & Steaks
07.2012 - 05.2016
- Organize all dishes, utensils, and glasses to ease of waitstaff
- Perform preventative cleaning to avoid costly repairs to sink
- Gathered and disposed of all trash at closing and as needed; instituted schedule to thoroughly clean trash cans twice weekly
- Load and unload dishwasher efficiently
- Report any damaged or broken dishes to management
- Disposed of garbage properly
- Cleaned iced tea and coffee brewing/dispensing machines on weekly basis Inspect all dishware after cleaning process and rewash items, if necessary
- Complete daily and weekly cleaning lists Maintain cleaning supplies inventory
- Clean all dishes, utensils, glasses, pots and pans according to safety procedures
- Rinsed and sorted plates, glassware and utensils prior to loading into commercial dishwasher for 45 seat restaurant
Education
High School Diploma -
Evanston Township High School
Evanston, IL06.2012
Skills
- Dishwasher Operation
- Cleaning and Sanitizing
- Adaptability
- Table Bussing
- Beverage Preparation
- Menu Memorization
- Hardworking and Responsible
- Problem-Solving
Timeline
Canvasser
WTTW
02.2023 - Current
Sales Representative/Customer Service
Five Below
11.2022 - 01.2023
Busser/Food Runner
CMX CineBistro
08.2019 - 08.2022
Delivery Driver
Toppers Pizza Place
09.2016 - 06.2019
Dishwasher & Busser
McCormick & Schmick's Seafood & Steaks
07.2012 - 05.2016
High School Diploma -
Evanston Township High School