DAURIS GOMEZ
WILLIMANTIC
Summary
Residential connectivity specialist with over six years of experience in enhancing customer satisfaction and service reliability through strategic leadership and data analysis. Demonstrates strong skills in team leadership, sales strategy, and operational efficiency, with a proven track record of driving sales growth and streamlining processes. Bilingual and adept at fostering team productivity and cross-functional partnerships, ready to leverage expertise for continued success in improving connectivity solutions.
Overview
6
6
years of professional experience
Work History
Residential Connectivity Specialist
Frontier
10.2024 - Current
- Spearhead residential connectivity solutions, enhancing customer satisfaction and service reliability
- Drive team performance and streamline installation processes
- Analyze network performance data to identify areas for improvement
- Implement targeted strategies, resulting in reduced downtime and improved connectivity speeds
Sales Associate
Spectrum
08.2023 - 09.2024
- Drove sales growth through personalized customer engagement, consistently exceeding monthly targets
- Implemented innovative upselling strategies, boosting average transaction value
- Fostered strong team relationships, enhancing department synergy
- Shared product knowledge with colleagues, contributing to improved overall performance and customer satisfaction
Assistant Manager
T-mobile
07.2019 - 07.2024
- Led team of 15 at T-Mobile, driving customer satisfaction and sales growth
- Implemented innovative strategies, resulting in substantial revenue increase
- Fostered a cohesive work environment at T-Mobile, enhancing team productivity
- Developed cross-functional partnerships to streamline operations
Education
HIGH SCHOOL DIPLOMA -
Windham high school
COURSES - CYBER SECURITY
Google
02.2025
Skills
- Team Leadership
- Customer Engagement
- Sales Strategy
- Operational Efficiency
- Team Productivity
- Sales
- Bilingüe
Accomplishments
- Spearhead residential connectivity solutions, enhancing customer satisfaction and service reliability.
- Drive team performance and streamline installation processes.
- Analyze network performance data to identify areas for improvement.
- Implement targeted strategies, resulting in reduced downtime and improved connectivity speeds.
- Led team of 15 at T-Mobile, driving customer satisfaction and sales growth.
- Implemented innovative strategies, resulting in substantial revenue increase.
Hobbies and Interests
- I love to play baseball
- I love to cook
- I love to be with my family
Languages
Spanish
Native or Bilingual
Timeline
Residential Connectivity Specialist
Frontier
10.2024 - Current
Sales Associate
Spectrum
08.2023 - 09.2024
Assistant Manager
T-mobile
07.2019 - 07.2024
HIGH SCHOOL DIPLOMA -
Windham high school
COURSES - CYBER SECURITY
Google
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