Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terry Fort

Little Elm,TX

Summary

Dynamic Project Manager with a proven track record at Spico Solutions, enhancing stakeholder engagement and accelerating project delivery by 50% through Agile methodologies. Adept at problem-solving and effective communication, I thrive in collaborative environments, driving innovative solutions that elevate customer satisfaction and streamline operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Residential Connectivity Specialist

Spectrum
Farmers Branch, TX
11.2024 - Current
  • Developed and implemented specialized procedures to enhance customer service operations.
  • Analyzed customer needs and recommended tailored products or services.
  • Coordinated interdepartmental collaboration to optimize workflow processes.
  • Conducted regular meetings with staff to monitor progress and resolve concerns.
  • Provided technical support for customers, addressing complex issues effectively.

Project Manager

Spico Solutions
Frisco, TX
02.2022 - 02.2024
  • Oversaw nine high-value projects totaling $5M through weekly status meetings and actionable updates.
  • Tracked action items using Smartsheet and Clarizen, ensuring consistent project progress.
  • Collaborated with project engineers to monitor critical issues, escalating and resolving complaints effectively.
  • Maintained communication with customer success managers to address potential delays, driving adherence to timelines.
  • Developed communication strategies that enhanced stakeholder engagement across all projects.
  • Implemented machine learning solutions for rapid detection of cyberattacks, improving customer satisfaction.
  • Increased project delivery speed by 50% through Agile methodologies with Jira and Confluence.

Project Manager

Technical and Management Assistance Corp
Fort Meade, MD
07.2017 - 08.2019
  • Oversaw $4M automation project, managing four delivery orders and a diverse team of 11.
  • Developed program status reviews and reports, ensuring compliance with contract data requirements.
  • Implemented innovative scripts that resulted in 50% reduction in workload queues and 40% decrease in man-hours.
  • Secured $6K in awards through effective personnel management, achieving three Team Awards and six Individual Awards.

Education

Bachelor of Science - Criminal Justice

Excelsior College
Albany, NY
10-2015

Skills

  • Project management
  • Agile methodologies
  • Stakeholder engagement
  • Customer service
  • Problem solving
  • Effective communication
  • Experience in leadership
  • Team collaboration
  • Action item tracking

Certification

  • Project Management Professional (PMP) - Project Management Institute Certification Number: 3950165
  • Certified Scrum Master (CSM) - Scrum Alliance

Timeline

Residential Connectivity Specialist

Spectrum
11.2024 - Current

Project Manager

Spico Solutions
02.2022 - 02.2024

Project Manager

Technical and Management Assistance Corp
07.2017 - 08.2019

Bachelor of Science - Criminal Justice

Excelsior College

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