Summary
Overview
Work History
Education
Skills
Languages Software
Areas Of Study
Timeline
Generic

Davante Douglas

Saint Paul,MN

Summary

Results-driven professional specializing in technical support and user documentation. Known for strong problem-solving skills and an ability to monitor and resolve support tickets efficiently, ensuring timely customer support and product enhancements.

Overview

9
9
years of professional experience

Work History

Product Specialist

HindSite Software
Saint Paul, Minnesota
05.2020 - 10.2024
  • Conducted product demonstrations to showcase software capabilities to clients.
  • Collaborated with cross-functional teams to enhance features and usability of products.
  • Assisted in training customers on effective software usage and best practices.
  • Analyzed user feedback to pinpoint areas for product improvement.
  • Developed comprehensive documentation and training materials for user reference.

Support Specialist

HindSite Software
Saint Paul, Minnesota
04.2017 - 05.2020
  • Delivered technical support to customers via phone and email, ensuring prompt issue resolution.
  • Assisted users in navigating software and troubleshooting various issues.
  • Documented customer interactions to track inquiries and solutions efficiently.
  • Collaborated with development team to communicate user feedback for product enhancements.
  • Monitored support tickets to guarantee timely responses and resolutions.

Crew Member

Arby’s
Roseville, Minnesota
04.2017 - 08.2017
  • Anticipate guests' needs and provide exceptional customer service; take customer orders; prepare food made to order; clean dining room, service counter, and kitchen stations; carry out opening or closing duties; and work efficiently with a team in a fast-paced environment.

Problem Management Intern

Ameriprise Financial
Minneapolis, Minnesota
01.2016 - 08.2016
  • Participate in Problem Reviews for Root Cause Analysis; chaired and attended Problem Management meetings; and responsible for Microsoft related problems within ServiceNow.

Information Services Intern

UCare
Minneapolis, Minnesota
08.2015 - 12.2015
  • Documented technical problems from UCare employees via phone
  • Fixed technical problems that were documented in the tickets

Education

Associate in Applied Science Degree - Network Management

Minneapolis Business College
Roseville, Minnesota
12.2017

Skills

  • Software training
  • Product training
  • User documentation
  • Product documentation
  • Ticket monitoring
  • Technical support
  • Operating systems
  • High technical skills

Languages Software

  • DHTML / HTML / XML
  • Microsoft Visual Studio (C++/ C#)
  • Microsoft Office Programs
  • Windows 7/ Windows 10
  • Windows 2012 Server
  • Windows Network & Security
  • Windows PowerShell
  • MS-DOS
  • SQL
  • UNIX / LINUX (Administration)
  • Dreamweaver
  • Java / JavaScript
  • Active Directory

Areas Of Study

  • Computer Applications / Concepts
  • Database Applications / Concepts
  • IT Customer Support
  • Linux Administration
  • Microsoft Clients and Servers
  • Microsoft Network Administration
  • Microsoft Operating Systems
  • Microsoft SQL Servers
  • Networks
  • PC Hardware & Diagnostics
  • Programming Logic
  • Security for Microsoft Network
  • Web Development
  • .Net Programming
  • Business Communications
  • Composition / Ethics
  • Personal Finance
  • Professional Development
  • Psychology / Speech
  • Statistics / Economics

Timeline

Product Specialist

HindSite Software
05.2020 - 10.2024

Crew Member

Arby’s
04.2017 - 08.2017

Support Specialist

HindSite Software
04.2017 - 05.2020

Problem Management Intern

Ameriprise Financial
01.2016 - 08.2016

Information Services Intern

UCare
08.2015 - 12.2015

Associate in Applied Science Degree - Network Management

Minneapolis Business College

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