Dave Biagi
Junction City,OR
Summary
I am a self motivated person who has excelled at customer service over the past 30 years. I strongly believe that satisfied customers are the lifeblood of any business. I am passionate about providing exceptional customer and support. Experienced in sales and and identifying customer needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Owner/Operator
Dave's Professional Cleaning
07.2010 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs, provide estimates and schedule work.
- Trained and motivated employees to perform quality work and provide exceptional customer service.
- Responsible for all business finances.
- Problem solved daily.
- Implemented and monitored quality control system.
- Answered multi line telephone system.
- Used common office equipment daily. Computer, copy machine, fax machine.
Inventory Control Specialist
City Of Eugene
10.2022 - 07.2023
- Served as primary contact at City of Eugene Public Works for parts, supplies, equipment and PPE.
- Worked with multiple vendors regarding pricing, quality and availability of supplies and equipment.
- Obtained quotes and made recommendations regarding purchases.
- Provided excellent customer service to management and City of Eugene employees. Answered questions, problem solved and resolved complaints daily.
- Maintained computerized inventory control system.
- Made purchases on City issued Purchasing Card
- Communicated by telephone, email and in TEAMS
Lead Custodian
City Of Eugene
05.2019 - 10.2022
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Participated on interview panels when hiring new employees.
Operations Manager
ServiceMaster Of Eugene/Springfield
07.1994 - 06.2018
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and supported employees in day to day operations.
- Handled customer complaints and provided resolutions.
- In person and telephone sales and estimating.
- Participate in specialized industry relevant training.
- Ensured that the daily operations of a full service cleaning and restoration company ran efficiently.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
High School Diploma -
Norco Senior High School
Norco, CANo Degree - General Studies
Lane Community College
Eugene, ORSkills
Excellent customer service
Organized
Team Player
Effective communicator
Problem solver
Positive attitude
Can work effectively independently or in a group
Self motivated
Trustworthy
Punctual
Open to learning and growing
Certification
IICRC Certified Water and Fire Damage
IICRC Certified Carpet and Upholstery Cleaning
Timeline
Inventory Control Specialist
City Of Eugene
10.2022 - 07.2023
Lead Custodian
City Of Eugene
05.2019 - 10.2022
Owner/Operator
Dave's Professional Cleaning
07.2010 - Current
Operations Manager
ServiceMaster Of Eugene/Springfield
07.1994 - 06.2018
High School Diploma -
Norco Senior High School
No Degree - General Studies
Lane Community College