Dave Roach
Mesa,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Senior Field Service Manager
WGNSTAR
Chandler, AZ
01.2022 - Current
- Developed and implemented strategies to maximize customer satisfaction
- Developed systems and procedures to improve operational quality
- Mitigated risks by working closely with staff members and assessing performance
- Interacted with customers to build connections and nurture relationships
- Analyzed and reported on key performance metrics to senior management and customers
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Led team of up to 50 service technicians in field activities.
Construction Manager
Green Construction
Romulus, MI.
03.2021 - 01.2022
- Sequenced the work of all trades so that a quality product was consistently delivered within the confines of the project schedule
- Ensured that an overall understanding of the scope of work existed daily, while on-site leading to a reduction in unplanned project delays
- Approved materials on the project and facilitated project coordination resulting in more efficient use of material
- Completed project closeout including creation of trade contractor’s punch list and proper submission of closeout documents, meeting all deadlines.
Owner Operator
AKA Sports and Custom Apparel
Wayne, MI.
02.2014 - 03.2021
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
- Consulted with customers to assess needs and propose optimal apparel solutions
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Conducted target market research to scope out industry competition and identify advantageous trends
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Regional Supervisor and New
Development, PJ Ontario Inc
Toronto, ON.
01.2011 - 01.2014
- Implemented, updates and enforced company policies for standardized operations
- Directed training, promotions and employee motivation to minimize turnover and maximize productivity
- Oversaw initiatives to drive success in revenue, customer acquisition and cost-reduction objectives
- Orchestrated launch for 4 new stores to expand market share and generate $4.25 million in revenue
- Oversaw preparation of marketing copy, images, videos, emails and other collateral
- Considered business demands and customer preferences when developing pricing structures and marketing plans
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
Inside Sales Manager
Vantage Mobility International
Phoenix, AZ.
01.2008 - 01.2011
- Updated accounts and maintained long-term relationships with clients
- Resolved problems with customers to maintain relationships and increase return customer base
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
- Built relationships with customers to establish long-term business growth.
Account Executive
Best Choice Printing & Marketing Solutions
Taylor, MI.
01.1997 - 01.2008
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Consulted with clients on business issues and developed innovative, high-impact proposals
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints
- Communicated regularly with customers regarding account questions and issues
- Monitored service after sale and implemented quick and effective problem resolutions
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated
- Presented key decision-makers with new and updated account strategies
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
Skills
- Process Improvement
- Data analysis and reporting
- Strategic planning
- Client service
- Operations
- Team Leadership
- Complaint resolution
- Customer Relationship Management
- Employee Relations
- Staff Training
Timeline
Senior Field Service Manager
WGNSTAR
01.2022 - Current
Construction Manager
Green Construction
03.2021 - 01.2022
Owner Operator
AKA Sports and Custom Apparel
02.2014 - 03.2021
Regional Supervisor and New
Development, PJ Ontario Inc
01.2011 - 01.2014
Inside Sales Manager
Vantage Mobility International
01.2008 - 01.2011
Account Executive
Best Choice Printing & Marketing Solutions
01.1997 - 01.2008