David Rockwood
Kirkland,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with Number years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Sales Manager
PAPE’ Machinery, Inc.
01.2012 - Current
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Washington Sales Manager
NC Machinery The CAT Rental Store
05.2008 - 12.2011
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Area Sales Manager
NC Machinery The CAT Rental Store
04.2006 - 09.2008
Territory Manager
NC Machinery The CAT Rental Store
05.2004 - 04.2006
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Manager
C&P Paint
05.1998 - 04.2004
Assistant Basketball Coach
Highline Community College
09.1998 - 05.2001
- Developed strong relationships with athletes and their families, fostering a supportive environment both on and off the court.
- Provided one-on-one coaching sessions with individual players, refining skills and improving overall performance levels.
- Provided constructive feedback to players after games, identifying areas of improvement while also celebrating successes.
- Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.
Education
Bachelor Of Arts In Communication - Public Relations And Organizational Communication
Central Washington University
Ellensburg, WA06.1998
Skills
- Relationship Building
- Sales team training
- Staff Management
- Sales process
- Sales Tracking
- Goal Setting
- Rapport and relationship building
- New Business Development
- Pipeline Management
Timeline
Sales Manager
PAPE’ Machinery, Inc.
01.2012 - Current
Washington Sales Manager
NC Machinery The CAT Rental Store
05.2008 - 12.2011
Area Sales Manager
NC Machinery The CAT Rental Store
04.2006 - 09.2008
Territory Manager
NC Machinery The CAT Rental Store
05.2004 - 04.2006
Assistant Basketball Coach
Highline Community College
09.1998 - 05.2001
Sales Manager
C&P Paint
05.1998 - 04.2004
Bachelor Of Arts In Communication - Public Relations And Organizational Communication
Central Washington University