Summary
Work History
Education
Skills
Timeline
Generic

Daveen Harrington

Lawton

Summary

Dynamic Customer Service Representative with a proven track record at Serta Simmons Bedding, excelling in active listening and critical thinking. Successfully resolved customer complaints, enhancing loyalty and repeat business. Skilled in data entry and adept at managing high-stress situations, consistently delivering exceptional service and operational efficiency.

Work History

Customer Service Representative

Serta Simmons Bedding
  • Assisted customers with inquiries, ensuring timely and accurate responses.
  • Resolved issues efficiently, maintaining high customer satisfaction levels.
  • Processed orders using CRM software, ensuring accurate order fulfillment.
  • Collaborated with team members to enhance service delivery and operational efficiency.

Customer Service Representative

Hibu
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

MCI Telecommunications
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Gender Studies

Cameron University
Lawton, OK

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Serta Simmons Bedding

Customer Service Representative

Hibu

Customer Service Representative

MCI Telecommunications

Gender Studies

Cameron University
Daveen Harrington