Davesha L. Smoot
Alternative Concept Care Services
Cottonport,USA
8
years of professional experience
Guest Representative delivering courteous customer service, prompt issue resolution, and accurate guest support in a fast-paced hospitality setting. Handles questions, maintains reliable information, and coordinates across departments to protect the guest experience. Brings calm communication and professional service to high-volume, guest-facing work.
Work History
Direct Care Worker
2 Months- Assisted clients with daily living activities while maintaining dignity and respect.
- Maintained accurate documentation and client records.
- Communicated effectively with supervisors and healthcare team members.
- Followed policies, procedures, and confidentiality requirements.
- Demonstrated reliability, compassion, and excellent organizational skills.
Guest Representative
9 Months- Delivered exceptional customer service to guests in a professional and friendly manner.
- Assisted customers by answering questions and resolving concerns promptly.
- Maintained accurate information while handling guest requests.
- Collaborated with multiple departments to ensure excellent guest experiences.
- Demonstrated strong communication and problem-solving skills in a fast-paced environment.
Housekeeper
3 Months- Maintained high standards of cleanliness in guest rooms and public areas.
- Managed daily assignments efficiently while meeting productivity expectations.
- Ensured guest satisfaction through attention to detail and quality service.
- Worked effectively both independently and as part of a team.
Direct Care Worker
11 Months- Provided compassionate care and support to individuals with daily living needs.
- Maintained client documentation and followed established care plans.
- Built positive relationships with clients, families, and coworkers.
- Demonstrated patience, professionalism, and excellent interpersonal skills.
Education
High School Diploma
Skills
Customer Service & Client Relations
Professional Communication
Front desk operations
Call handling
Conflict resolution
Data Entry & Record Keeping
Time Management
Organization & Multitasking
Calendar coordination
Document formatting
Appointment scheduling software
Microsoft Outlook
Multi-line phone systems
Visitor check-in procedures
ADDITIONAL QUALIFICATIONS
Excellent verbal and written communication skills - Strong work ethic and dependable attendance - Ability to quickly learn new computer systems and software - Comfortable working independently in a remote environment - Dedicated to providing outstanding customer service - Flexible, adaptable, and committed to meeting performance goals
Timeline
Direct Care Worker
Alternative Concept Care Services
03.2026 - 05.2026Read More
Guest Representative
Paragon Casino Resort
02.2023 - 11.2023Read More
Housekeeper
Paragon Casino Resort
09.2019 - 12.2019Read More
Direct Care Worker
Immaculate Heart of Mary
07.2018 - 06.2019Read More
High School Diploma
Read More