Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Varnesia Smith

Fort Lauderdale,FL

Summary

Seasoned professional with 5 years of experience in patient-facing roles, seeking a Customer Service Representative position. Skilled in patient registration, financial transactions, and data management. Proven record in delivering exceptional customer service and maintaining meticulous documentation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

National Seating and Mobility
Pompano Beach, Florida
07.2024 - 01.2025
  • Promoted available products and services to customers during service, account management and order calls.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Took special orders in person and over telephone, generating additional revenue every month.

Patient Access Representative II

Conifer Revenue Cycle Solutions
Palm Beach Gardens, FL
06.2023 - 01.2024
  • Provided exceptional customer service by greeting patients, completing registration processes, and ensuring adherence to care standards and legal documentation requirements
  • Managed sensitive Protected Health of financial obligations and collected liabilities in compliance with hospital policies, maintaining a high standard of financial accountability
  • Assisted in scheduling diagnostic procedures, accurately inputting data into the scheduling system, and clearly communicating appointment instructions to patients

Home Health Aide (HHA)

Dependable Senior Care
Palm Beach, FL
01.2019 - 06.2023
  • Maintained comprehensive records to track client progress and activities, ensuring detailed documentation of their condition
  • Performed household management tasks including cleaning, organization, meal preparation, and errand running to support client well-being
  • Provided assistance with activities of daily living, including aiding with mobility, personal care, and feeding to enhance client quality of life

Education

Associates Degree - Medical Administrative Assistant

Ultimate Medical Academy
Tampa, FL
01.2020

Skills

  • Detail Oriented
  • Organized
  • Customer Service
  • Medical Terminology
  • Patient Registration
  • Medical Records
  • Data Entry
  • Billing
  • Effective Communication
  • Problem-Solving
  • Active Listening
  • Technical Proficiency
  • Conflict Resolution
  • Adaptability
  • Time Management
  • Empathy
  • Patience
  • Multitasking
  • Communication

Certification

Community Vocational Training - Home Health Aide, Riviera Beach, FL, 2015

Timeline

Customer Service Representative

National Seating and Mobility
07.2024 - 01.2025

Patient Access Representative II

Conifer Revenue Cycle Solutions
06.2023 - 01.2024

Home Health Aide (HHA)

Dependable Senior Care
01.2019 - 06.2023

Associates Degree - Medical Administrative Assistant

Ultimate Medical Academy
Varnesia Smith