Seasoned professional with 5 years of experience in patient-facing roles, seeking a Customer Service Representative position. Skilled in patient registration, financial transactions, and data management. Proven record in delivering exceptional customer service and maintaining meticulous documentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National Seating and Mobility
Pompano Beach, Florida
07.2024 - 01.2025
Promoted available products and services to customers during service, account management and order calls.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Took special orders in person and over telephone, generating additional revenue every month.
Patient Access Representative II
Conifer Revenue Cycle Solutions
Palm Beach Gardens, FL
06.2023 - 01.2024
Provided exceptional customer service by greeting patients, completing registration processes, and ensuring adherence to care standards and legal documentation requirements
Managed sensitive Protected Health of financial obligations and collected liabilities in compliance with hospital policies, maintaining a high standard of financial accountability
Assisted in scheduling diagnostic procedures, accurately inputting data into the scheduling system, and clearly communicating appointment instructions to patients
Home Health Aide (HHA)
Dependable Senior Care
Palm Beach, FL
01.2019 - 06.2023
Maintained comprehensive records to track client progress and activities, ensuring detailed documentation of their condition
Performed household management tasks including cleaning, organization, meal preparation, and errand running to support client well-being
Provided assistance with activities of daily living, including aiding with mobility, personal care, and feeding to enhance client quality of life
Education
Associates Degree - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL
01.2020
Skills
Detail Oriented
Organized
Customer Service
Medical Terminology
Patient Registration
Medical Records
Data Entry
Billing
Effective Communication
Problem-Solving
Active Listening
Technical Proficiency
Conflict Resolution
Adaptability
Time Management
Empathy
Patience
Multitasking
Communication
Certification
Community Vocational Training - Home Health Aide, Riviera Beach, FL, 2015
Timeline
Customer Service Representative
National Seating and Mobility
07.2024 - 01.2025
Patient Access Representative II
Conifer Revenue Cycle Solutions
06.2023 - 01.2024
Home Health Aide (HHA)
Dependable Senior Care
01.2019 - 06.2023
Associates Degree - Medical Administrative Assistant