Davette Thomas
Odessa,TX
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
MCM Grande Hotel Fun Dome
10.2016 - 07.2022
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Built talented team through hiring and training new associates.
Customer Service Representative
Maximus Call Center
10.2010 - 11.2014
- Respond to customers phone inquiries in a courteous, prompt manner.
- Provide unbiased information to assist customer with applications and eligibility requirements.
- Performing accurately all data entry function to reflect all customer activity/ transactions.
- Assist customers with enrollment processes.
- Experience working with culturally and linguistically diverse and disadvantaged population in courteous and effective manner.
- Escalate appropriate cases that have exceeded policy time frame.
- Deescalate irate customers in claim and professional manner.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Permian High School
Odessa, TX07.2007
Skills
- Time Management
- File Management
- Microsoft Word
- Outlook
- Excel,
- Fax, Scan, Print
- Promotions
- Oral and written communications
- Credit and cash payments
Timeline
Front Desk Supervisor
MCM Grande Hotel Fun Dome
10.2016 - 07.2022
Customer Service Representative
Maximus Call Center
10.2010 - 11.2014
High School Diploma -
Permian High School
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