Davia Franklyn-Fearon
Washington,DC
Summary
Dedicated and detail-oriented professional with a diploma and over five years of experience in the shipping and logistics industry. Proven ability to work collaboratively in team settings while also thriving in independent roles. Eager to leverage strong communication skills and a commitment to excellence to contribute effectively in a professional setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep/Assistant Supervisor/Inventory Manager
SSMC Xpress International
06.2018 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided timely feedback to supervisors regarding potential areas of improvement within the department''s operations.
- Supported colleagues through active listening and problem-solving skills, fostering a positive work environment for all team members.
Education
High School Diploma -
Jose Marti Technical High School
Spanish Town, Jamaica06-2018
High School Diploma -
Jonathan Grant High School
Spanish Town, Jamaica06-2017
Skills
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Warehouse management
- Decision-making
- Paperwork reviewing
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of eight staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of eight in the development of the company's yearly accomplishments.
Certification
The National Council on Technical and Vocational Education and Training (NCTVET)- Customer Care Representative
Timeline
Customer Service Rep/Assistant Supervisor/Inventory Manager
SSMC Xpress International
06.2018 - 10.2023
High School Diploma -
Jose Marti Technical High School
High School Diploma -
Jonathan Grant High School
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