Daviana Espeut
Winter Garden,FL
Summary
Focused Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to create enjoyable experiences.
Overview
10
10
years of professional experience
Work History
Park Operation Cast Member
Walt Disney World Resort
08.2025 - Current
- Ensured guest safety by monitoring park attractions and enforcing safety protocols.
- Responded promptly to guest inquiries, enhancing overall visitor satisfaction.
- Collaborated with team members to maintain cleanliness and organization throughout the park.
- Implemented efficient queue management strategies to optimize guest flow during peak hours.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Cleaned touchpoints to reduce spread of germs and bacteria.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Delivered information and details of interest about facility to visitors.
Cast Member
Walt Disney World Resort
09.2021 - 12.2021
- Selling food and beverages at indoor restaurants by taking and filling orders.
- Dispensing and selling alcoholic beverages.
- Entertained guests during waits in line queues.
- Followed safety protocols and procedures to verify safety of guests, cast members and property.
- Provided information about facilities, entertainment options, and rules and regulations.
- Maintained inventories of equipment, storing, and retrieving items as necessary.
- Delivered exceptional guest service in high-traffic environments to enhance visitor experiences.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
Speaker at Middle Schools
South Plantation High School
08.2017 - 03.2020
- Teach middle schoolers about the Magnet program
- Recruit to the Magnet program
- Speak about my experience at South Plantation
- Answer questions about the Magnet program
Volunteer at Magnet Open House
South Plantation High School
08.2016 - 03.2020
- Help recruit new students/ parents to the Magnet program
- Help students/ parents find their way around the school
- Answer questions from both students and parents about the school
- Ensure the safety of both parents and students
- Keep open house organized
Education
Film -
Florida Atlantic University
Boca Raton, FL05.2025
Everglades and Environmental Science Magnet Program -
South Plantation High School
Plantation, FL06.2020
Skills
- Customer service
- Safety procedures
- Time management
- Communication skills
- Guest services
- Experience with Children
- Computer Skills
- Content Creation
- Event Planning
- Hospitality Experience
- Social Media Management
- Communications
- Able to work independently or as part of a team
- Excellent hospitality skills
- Ability to multi task and work in a fast paced environment
- Receptive to special requests
- Flexible/ adaptable
- Strong verbal communication skills
- Attention to Detail
- Problem Solving
- Beginner Spanish
- Content Management
- Public Speaking
- Acting
Awards
Dean's List, A Honor Roll, Five Keys Acknowlegement at Disney World
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Park Operation Cast Member
Walt Disney World Resort
08.2025 - Current
Cast Member
Walt Disney World Resort
09.2021 - 12.2021
Speaker at Middle Schools
South Plantation High School
08.2017 - 03.2020
Volunteer at Magnet Open House
South Plantation High School
08.2016 - 03.2020
Film -
Florida Atlantic University
Everglades and Environmental Science Magnet Program -
South Plantation High School