Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Muratore

Ocala

Summary

Friendly and dependable hospitality professional with over 9 years of experience providing exceptional guest service in fast-paced environments. Skilled in customer engagement, teamwork, and creating memorable experiences. Seeking a hospitality position where I can contribute strong service, communication, and organizational skills to enhance guest satisfaction.

Overview

11
11
years of professional experience

Work History

Park Operation Cast Member

Walt Disney World Resort
01.2019 - Current
  • Delivered exceptional guest service across multiple departments in one of the world’s busiest hospitality settings.
  • Trained and mentored new employees on company policies, customer service standards, and safety procedures.
  • Coordinated daily operations to maintain efficiency and guest satisfaction during peak attendance periods.
  • Managed cash handling, ticketing, and merchandise transactions with accuracy and professionalism.
  • Consistently recognized by management and guests for friendly, positive, and solution-focused service.

Special Events Assistant

SeaWorld Orlando
01.2023 - 01.2023
  • Supported food and beverage service and guest engagement for seasonal and special events.
  • Collaborated with event coordinators to ensure smooth operation and timely service delivery.

Customer Service Associate

Publix Super Markets
01.2015 - 01.2019
  • Provided high-quality service to customers in a fast-paced retail environment.
  • Handled cash, processed payments, and ensured accurate transactions.
  • Assisted in training new associates on customer service and store procedures.
  • Maintained clean, organized, and welcoming store presentation.

Ride Operator | Guest Services

Busch Gardens Tampa Bay
01.2018 - 01.2018
  • Managed ride operations safely and efficiently while maintaining positive guest interactions.
  • Delivered clear instructions and safety information to ensure enjoyable experiences for all guests.
  • Assisted in maintaining cleanliness and presentation of assigned attraction area.

Special Events Assistant

ZooTampa at Lowry Park
01.2014
  • Supported event coordination and guest assistance for special zoo programs and functions.
  • Ensured smooth event flow by anticipating guest needs and assisting staff setup.
  • Enhanced visitor satisfaction through friendly and efficient service.

Education

Bachelor of Science - Hospitality Management

Bellevue University
Bellevue, NE
2024

Associate of Arts Degree - undefined

Hillsborough Community College
Tampa, FL

Marketing - Marketing

Wilmington University
New Castle, DE
2021

Skills

  • Excellent customer service and communication
  • Cash handling and POS systems
  • Food and beverage service knowledge
  • Team leadership and training
  • Event and guest coordination
  • Problem solving and adaptability
  • Time management and multitasking
  • Knowledge of hospitality safety standards

Timeline

Special Events Assistant

SeaWorld Orlando
01.2023 - 01.2023

Park Operation Cast Member

Walt Disney World Resort
01.2019 - Current

Ride Operator | Guest Services

Busch Gardens Tampa Bay
01.2018 - 01.2018

Customer Service Associate

Publix Super Markets
01.2015 - 01.2019

Special Events Assistant

ZooTampa at Lowry Park
01.2014

Associate of Arts Degree - undefined

Hillsborough Community College

Bachelor of Science - Hospitality Management

Bellevue University

Marketing - Marketing

Wilmington University
Lea Muratore