Lea Muratore
Ocala
Summary
Friendly and dependable hospitality professional with over 9 years of experience providing exceptional guest service in fast-paced environments. Skilled in customer engagement, teamwork, and creating memorable experiences. Seeking a hospitality position where I can contribute strong service, communication, and organizational skills to enhance guest satisfaction.
Overview
11
11
years of professional experience
Work History
Park Operation Cast Member
Walt Disney World Resort
01.2019 - Current
- Delivered exceptional guest service across multiple departments in one of the world’s busiest hospitality settings.
- Trained and mentored new employees on company policies, customer service standards, and safety procedures.
- Coordinated daily operations to maintain efficiency and guest satisfaction during peak attendance periods.
- Managed cash handling, ticketing, and merchandise transactions with accuracy and professionalism.
- Consistently recognized by management and guests for friendly, positive, and solution-focused service.
Special Events Assistant
SeaWorld Orlando
01.2023 - 01.2023
- Supported food and beverage service and guest engagement for seasonal and special events.
- Collaborated with event coordinators to ensure smooth operation and timely service delivery.
Customer Service Associate
Publix Super Markets
01.2015 - 01.2019
- Provided high-quality service to customers in a fast-paced retail environment.
- Handled cash, processed payments, and ensured accurate transactions.
- Assisted in training new associates on customer service and store procedures.
- Maintained clean, organized, and welcoming store presentation.
Ride Operator | Guest Services
Busch Gardens Tampa Bay
01.2018 - 01.2018
- Managed ride operations safely and efficiently while maintaining positive guest interactions.
- Delivered clear instructions and safety information to ensure enjoyable experiences for all guests.
- Assisted in maintaining cleanliness and presentation of assigned attraction area.
Special Events Assistant
ZooTampa at Lowry Park
01.2014
- Supported event coordination and guest assistance for special zoo programs and functions.
- Ensured smooth event flow by anticipating guest needs and assisting staff setup.
- Enhanced visitor satisfaction through friendly and efficient service.
Education
Bachelor of Science - Hospitality Management
Bellevue University
Bellevue, NE2024
Associate of Arts Degree - undefined
Hillsborough Community College
Tampa, FLMarketing - Marketing
Wilmington University
New Castle, DE2021
Skills
- Excellent customer service and communication
- Cash handling and POS systems
- Food and beverage service knowledge
- Team leadership and training
- Event and guest coordination
- Problem solving and adaptability
- Time management and multitasking
- Knowledge of hospitality safety standards
Timeline
Special Events Assistant
SeaWorld Orlando
01.2023 - 01.2023
Park Operation Cast Member
Walt Disney World Resort
01.2019 - Current
Ride Operator | Guest Services
Busch Gardens Tampa Bay
01.2018 - 01.2018
Customer Service Associate
Publix Super Markets
01.2015 - 01.2019
Special Events Assistant
ZooTampa at Lowry Park
01.2014
Associate of Arts Degree - undefined
Hillsborough Community College
Bachelor of Science - Hospitality Management
Bellevue University
Marketing - Marketing
Wilmington University