Daviani Villarreal
Cathedral City,USA
Summary
Experienced in coordinating unit operations to ensure seamless workflow and task management. Utilizes effective communication and organizational skills to support team needs and goals. Possesses knowledge of time management and resource allocation to enhance team performance.
Overview
5
5
years of professional experience
Work History
Admitting Specialist
Eisenhower Medical Center
Rancho Mirage, CA
11.2022 - Current
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Handled phone calls in a professional manner and responded to customer inquiries promptly.
- Greeted visitors warmly and professionally upon arrival at the office premises.
- Created and maintained patient records utilizing electronic health record software, ensuring accuracy of data entry.
- Answered incoming calls promptly while providing excellent customer service to patients, families and staff members.
- Assisted in developing policies related to documentation requirements for medical records.
- Resolved billing discrepancies by contacting insurance providers or patients as needed.
- Ensured that all forms were completed accurately before submitting them for processing.
- Maintained up-to-date knowledge of HIPAA regulations to ensure patient privacy was protected at all times.
- Greeted and checked in patients upon arrival to office.
- Scanned insurance cards, lab requisitions, and other documents into intake system.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Verified insurance coverage for services rendered by providing accurate information to billing department.
- Processed payments accurately utilizing an electronic payment system.
Unit Coordinator
Desert Oasis Healthcare
Palm Springs, CA
03.2024 - Current
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
Barista Trainer
Starbucks
Palm Springs, CA
10.2021 - 11.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Accepted cash and credit card payments, issued receipts and provided change.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Listened to customer desires and needs to recommend optimal products.
- Memorized official and off-menu coffee and tea preparations.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Supported highest standards of conduct and service to support company reputation.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Educated customers on beverage menu items and provided samples of daily brews.
- Merchandised display cases and promoted prepared foods.
- Established and adjusted ordering parameters to manage inventory.
- Created complex, hand-crafted beverages based upon customer preferences.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
Cashier
Luna Grill
Palm Desert, CA
07.2020 - 10.2021
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Used suggestive selling techniques to promote add-on sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Sales Associate
Ross Dress for Less
Palm Springs, US
02.2020 - 07.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Skin Care Specialist - undefined
International School of Beauty
Palm Desert, CA01.2022
High School Diploma - undefined
Cathedral City High School
Cathedral City, CA01.2020
Skills
- Staff Mentoring
- Task Prioritization
- Verbal and Written Communication
- Multitasking and Time Management
- Technologically Savvy
- Honest and Dependable
- Employee Training
- Honest and Ethical
- Bilingual
Timeline
Unit Coordinator
Desert Oasis Healthcare
03.2024 - Current
Admitting Specialist
Eisenhower Medical Center
11.2022 - Current
Barista Trainer
Starbucks
10.2021 - 11.2022
Cashier
Luna Grill
07.2020 - 10.2021
Sales Associate
Ross Dress for Less
02.2020 - 07.2020
Skin Care Specialist - undefined
International School of Beauty
High School Diploma - undefined
Cathedral City High School