DAVID AGYEMANG
Houston,United States
Summary
Detail-oriented professional with exceptional interpersonal skills and a proven ability to build and maintain successful relationships with clients, colleagues, and vendors. Skilled in scheduling, calendar management, event planning, and meeting coordination. Demonstrated success in leveraging strong organizational and communication skills to support high-level objectives. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
10
10
years of professional experience
Work History
HELPDESK
Samlink Truck LLC
02.2023 - Current
- Monitored system performance and identified potential issues before they impacted users
- Collaborated with cross-functional teams to ensure systems were properly maintained and updated
- Set up and maintained secure networks, firewalls, and antivirus systems, resulting in a 50% decrease in security incidents.
EXECUTIVE ASSISTANT
Anthony F Mollica & Associate Inc
09.2019 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Updated systems to organize office documentation, maximizing efficiency and increasing productivity
- Provided secretarial and office management support, fostering cooperative working relationships
- Accurately analyzed and managed customer orders and invoices for various Fortune 500 companies, reducing financial discrepancies.
ADMINISTRATIVE ASSISTANT
Omega Healthcare
02.2015 - 12.2019
- Coordinated appointments, meetings, and conferences
- Tracked and submitted employee timesheets for payroll processing
- Conducted research, compiled statistical reports, and facilitated effective communication within the organization.
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Ohio State University Wexner Medical Center
10.2013 - 03.2015
- Documented and managed patient information in a computer system
- Referred patients to appropriate professionals and services
- Maintained strict confidentiality to comply with HIPAA regulations while accessing patient information through various software applications.
Education
ASSOCIATE OF SCIENCE - INFORMATION TECHNOLOGY
TechSkills, OHBACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Ohio State University
ASSOCIATE OF SCIENCE - HEALTH INFORMATION TECHNOLOGY, OH
Columbus State Community College
Skills
- Confidentiality and Data Protection
- QuickBooks Expert
- Accounting Skills
- Advanced MS Office Suite Proficiency
- Project Planning
- Conflict Management
- CERTIFICATIONS
- CompTIA A
- CompTIA Linux
- CompTIA Security
- CompTIA Server
Timeline
HELPDESK
Samlink Truck LLC
02.2023 - Current
EXECUTIVE ASSISTANT
Anthony F Mollica & Associate Inc
09.2019 - Current
ADMINISTRATIVE ASSISTANT
Omega Healthcare
02.2015 - 12.2019
HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE
Ohio State University Wexner Medical Center
10.2013 - 03.2015
ASSOCIATE OF SCIENCE - INFORMATION TECHNOLOGY
BACHELOR OF ARTS - BUSINESS ADMINISTRATION AND MANAGEMENT
Ohio State University
ASSOCIATE OF SCIENCE - HEALTH INFORMATION TECHNOLOGY, OH
Columbus State Community College