Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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David Alen
Open To Work
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David Alen

Miami Lakes,FL

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Personal Cruise ConsultantCustomer Service ManagerAccount ManagerAccount ExecutiveSales Executive

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Miami Lakes, FLMiami, FLMiramar, FLPembroke Pines, FLDoral, FL
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing

Summary

Results-driven sales professional with proven success in exceeding booking targets and enhancing client satisfaction. Recognized for adaptability, exceptional communication, and strong client relationship-building skills.

Overview

20
20
years of professional experience

Work History

Personal Cruise Consultant

Norwegian Cruise Line
Miami, FL
06.2024 - Current
  • Drove booking performance by consistently exceeding average of 60 bookings per month through proactive client interactions and market analysis.
  • Awarded Cruise Consultant of the Month honors in November 2024 and April 2026, demonstrating exceptional sales performance with 94 bookings.
  • Analyzed client preferences and travel history to provide personalized cruise options and support seamless itinerary bookings.
  • Utilized CRM software to track interactions and manage client relationships effectively.
  • Resolved client inquiries and concerns efficiently, maintaining high customer satisfaction levels.
  • Adapted quickly to new product launches, integrating changes into client consultations seamlessly.
  • Coordinated efforts with various departments to ensure timely and accurate booking, enhancing guest experiences.
  • Maintained comprehensive knowledge of cruise itineraries, ship amenities, and industry trends to provide expert advice to clients.
  • Developed long-lasting relationships with clients through exceptional customer service and follow-ups, resulting in repeat bookings.

Territory Sales Manager

UpShift
Miami, FL
07.2023 - 04.2024
  • Transitioned from Community Representative to CR Lead in 2021, and advanced to Territory Account Manager in 2023, managing increased duties and strategic initiatives across Central and South Florida.
  • Led efforts to drive sales growth and establish pivotal client partnerships across Miami-Dade, Broward, Palm Beach, Tampa, Clearwater, and Orlando regions.
  • Achieved a 10% growth in market share by implementing targeted marketing campaigns and expanding the territory coverage.
  • Managed a portfolio of over 200 clients, resulting in a 30% increase in customer retention rate, including 50 key accounts, consistently meeting, or exceeding quarterly sales targets.
  • Analyzed market trends to identify new business opportunities and optimize sales efforts.
  • Collaborated with cross-functional teams to align product offerings with client needs.
  • Monitored competitor activities and adjusted strategies accordingly to maintain competitive edge.
  • Designed client outreach strategies via email campaigns, cold calls, and walk-ins.

Community Representative Lead

UpShift
Miami, FL
10.2021 - 07.2023
  • Managed and led the Community Representative Team, and trained new CR’s as they were hired.
  • Conducted weekly meetings with the CR Team to discuss strategies and areas of concern.
  • Opened and set up new onboarding offices across the country.
  • Onboarded new Upshifters by conducted background checks and orientation.
  • Managed customer support of all Upshifters, replying to their needs via phone, email, and text messages.
  • Worked alongside Marketing Department to develop strategies to attract new Upshifters.
  • Attended weekly meetings with leadership to communicate and strategize upcoming policies.
  • Onboarded new Upshifters in the Miami and Ft. Lauderdale offices.
  • Led orientation 6 orientation sessions per day.
  • Completed background checks and training for new Upshifters.

Tagger

Bonus Tech Engine Teardown
Miami, FL
12.2020 - 10.2021
  • Tagged over 100 components daily and accurately ensured proper identification of each piece during engine teardown processes.
  • Coordinated with team members to streamline tagging procedures and improve workflow efficiency.
  • Reduced errors in product listings by cross-referencing tags with item descriptions and images.
  • Monitored inventory levels of tagged parts to maintain optimal organization in the workspace.
  • Kept meticulous records of completed work assignments, allowing for easy progress monitoring and accountability.

Director

My Gym Children's Fitness Centre
Miami Lakes, FL
08.2019 - 11.2020
  • Managed marketing strategies to increase enrollment and community awareness of services offered.
  • Streamlined operational processes, resulting in increased efficiency in class scheduling and management.
  • Established partnerships with over 10 local schools and town government committees to promote community outreach initiatives.
  • Enhanced community awareness of My Gym curriculum by leveraging social media platforms, email outreach, and town event participation.
  • Led staff training sessions to improve instructional quality and engagement techniques for our staff of 6.
  • Oversaw budget planning and resource allocation for various programs and events.
  • Oversaw inbound and outbound sales call operations to enhance enrollment and revenue growth.

BDC Service Representative

Midway Ford
Miami, FL
09.2018 - 08.2019
  • Managed customer inquiries and service requests efficiently to enhance overall satisfaction.
  • Executed daily outbound sales calls ranging from 60 to 100 to enhance market reach and foster client relationships.
  • Coordinated service appointments and follow-ups, ensuring timely communication with clients.
  • Utilized CRM software to track customer interactions and improve service delivery processes.
  • Provided training and mentorship to new team members on best practices for customer engagement.

Sales Representative

Spencer's International Group, LLC
Hialeah, FL
01.2017 - 09.2018
  • Developed and maintained strong client relationships to drive sales growth.
  • Conducted market research to identify new business opportunities and customer needs.
  • Delivered product presentations and demonstrations to effectively communicate value propositions.
  • Analyzed sales data to refine strategies and improve performance outcomes consistently.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Sports Broadcaster

Lincoln Financial Media Company
Miami, FL
2004 - 2017
  • Was part of the broadcasting teams for 610 WIOD, 790 The Ticket & 940 Fox Sports in various roles through my years there including On-Air Talent, Producer and Board Operator.
  • Conducted pre-game and post-game interviews with athletes and coaches to enhance broadcast content.
  • Delivered live sports commentary for various events, engaging audiences with insightful analysis.
  • Collaborated with production teams to develop and execute show segments, ensuring high-quality broadcasts.
  • Adapted quickly to changing game situations, maintaining composure under pressure during live coverage.
  • Reported on the Florida Marlins and the Miami Heat as part of my producer role during the teams home games.
  • Participated in community events as a representative of the network, fostering goodwill among fans and potential viewers.
  • Worked closely with fellow broadcasters to maintain a cohesive on-air presentation across various platforms.
  • Maintained extensive knowledge of a variety of sports rules, trends, history, and current events to ensure well-rounded coverage.
  • Increased audience engagement by maintaining an active social media presence and interacting with listeners online and in live events.

Education

Associate of Science - Mass Communication

Miami Dade College
Miami, FL
2004

Skills

  • Goal oriented
  • Exceptional communication
  • Cultural awareness
  • Travel industry trends
  • Client relationship building
  • Sales proficiency
  • Problem-solving
  • Customer service
  • Reliability
  • Adaptability and flexibility

Accomplishments

  • Was named PCC of the month in both November 2024 and April 2026 at Norwegian Cruise Lines by being the top performer in the Miami office Sales Floor.
  • Supervised team of 15+ Community Representatives across the US during my time as CR Lead at Upshift.

Languages

English
Native or Bilingual
Spanish
Full Professional

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Traveling with my family, especially on road trips and cruises
  • Enjoy participating in CrossFit for overall physical and mental well-being
  • Team Sports, especially my son's little league baseball team
  • Spending time with my family and participating in different events in our Town along with friends and family

Timeline

Personal Cruise Consultant

Norwegian Cruise Line
06.2024 - Current

Territory Sales Manager

UpShift
07.2023 - 04.2024

Community Representative Lead

UpShift
10.2021 - 07.2023

Tagger

Bonus Tech Engine Teardown
12.2020 - 10.2021

Director

My Gym Children's Fitness Centre
08.2019 - 11.2020

BDC Service Representative

Midway Ford
09.2018 - 08.2019

Sales Representative

Spencer's International Group, LLC
01.2017 - 09.2018

Sports Broadcaster

Lincoln Financial Media Company
2004 - 2017

Associate of Science - Mass Communication

Miami Dade College

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