David Alston

• Coordinated preventative maintenance schedules, verifying equipment safety and function.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Supervised employees and scheduled shifts.
• Analyzed and identified equipment failure root causes and initiated correction actions.

• Provided coaching and mentoring to employees.
• Trained and mentored new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Analyzed and evaluated training effectiveness and program outcomes.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

This Job is now called Senior Process Coach

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.

• Proved successful working within tight deadlines and a fast-paced environment.
• Handled administrative requirements, maintained records and submitted operational reports.
• Coordinated activities of subordinate personnel to support mission success.
• Led team in developing strategic plans to meet operational objectives.