David Alvarez
Tucson,AZ
Summary
Dedicated Certified Pharmacy Technician with proven expertise at Humana in claims processing and customer service. Demonstrated strong problem-solving skills while ensuring accurate medication dispensing and compliance with labeling procedures. Committed to enhancing operational efficiency and maintaining high service quality in fast-paced environments. Proficient in both manual and automated systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Humana
10.2023 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Entered and processed patients' prescriptions into internal system.
Workers Comp Mail Order Pharmacy Technician
FirstScript
01.2012 - 06.2022
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Certified Pharmacy Technician - Pharmacy
Tucson College
Tucson06-2008
Skills
- Manual and automated medication dispensing
- Problem-solving skills
- Proper labeling procedures
- Point of sale systems proficiency
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Humana
10.2023 - Current
Workers Comp Mail Order Pharmacy Technician
FirstScript
01.2012 - 06.2022
Certified Pharmacy Technician - Pharmacy
Tucson College
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