David Andrews
Lakeland,FL
Summary
Customer service and front desk professional supporting high-volume inquiries, payment processing, and reservation coordination. Resolve guest and client concerns through effective listening and clear communication. Maintain organized operations through detail-oriented follow-up.
Overview
2
2
Languages
1
1
Certification
17
17
years of professional experience
Work History
Customer Service Representative
Primo Brands
Lakeland, FL
12.2023 - Current
- Addressed customer inquiries regarding bottled water delivery, billing, and service changes, enhancing overall customer satisfaction.
- Resolved account issues using Primo Brands customer service systems and order records.
- Facilitated service requests for water cooler replacements, deliveries, and pickups, ensuring timely and efficient service.
- Coordinated with delivery teams to correct route issues and missed stops.
- Documented customer interactions, transactions, and comments to support future reference and improve service quality.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Front Desk Manager
Kingwood International Resorts
Orlando, FL
02.2023 - 12.2023
- Supervised front desk operations for resort guest services and daily arrivals.
- Managed check-in and check-out using property management system.
- Coordinated reservations, room assignments, and special guest requests.
- Trained front desk staff on service standards and procedures.
- Reviewed billing details, folios, and payment processing accuracy.
- Maintained lobby presentation and supported smooth resort operations.
Front Desk Receptionist
Kingwood International Resorts
Reunion, Florida
10.2022 - 02.2023
- Greeted resort guests and facilitated smooth check-in process.
- Answered calls and efficiently directed inquiries through resort communication systems.
- Checked reservations and accurately updated guest records in property software.
- Processed billing details and handled payment transactions at reception.
Customer Service Associate
RevZilla
Lakeland, FL
05.2021 - 10.2022
- Processed customer transactions efficiently at checkout, ensuring a smooth purchasing experience.
- Provided prompt, friendly service for inquiries about parts and apparel, enhancing customer satisfaction.
- Informed customers about special pricing opportunities and company offerings, maximizing their value from purchases.
Supervisor
GEICO, Government Employees Insurance
Lakeland, FL
01.2016 - 06.2020
- Identified performance issues and implemented corrective actions to enhance team effectiveness.
- Monitored employee productivity and provided targeted feedback to support individual growth.
- Coached customer service agents in setting and achieving long-term career goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Customer Service Representative
GEICO
Lakeland, FL
05.2010 - 01.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved product and consumer complaints through clear communication and active listening.
- De-escalated customer concerns with a calm and friendly demeanor, fostering positive interactions.
- Maintained calm and professionalism in stressful situations to effectively resolve customer concerns.
- Assisted customers with making payments or making changes to their insurance policy.
Education
Bachelor of Arts - Entertainment Business
Full Sail University
Winter Park, FL08-2006
Skills
- Client assistance
- Issue resolution
- Conflict resolution
- Cross-functional collaboration
- Detail-oriented
- Effective listening
- Customer empathy
- Bilingual proficiency
- Optimistic approach
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Automobile Insurance License 440 issued 2010
- Insurance license 220 issued 2016
Timeline
Customer Service Representative
Primo Brands
12.2023 - Current
Front Desk Manager
Kingwood International Resorts
02.2023 - 12.2023
Front Desk Receptionist
Kingwood International Resorts
10.2022 - 02.2023
Customer Service Associate
RevZilla
05.2021 - 10.2022
Supervisor
GEICO, Government Employees Insurance
01.2016 - 06.2020
Customer Service Representative
GEICO
05.2010 - 01.2016
Bachelor of Arts - Entertainment Business
Full Sail University