DAVID A. SHAW
Nashville,TN
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations
Puttshack
Nashville, Tennessee
01.2023 - Current
- Oversee daily operations for a high-volume, $10M+ venue, ensuring high service standards and guest satisfaction.
- Manage and develop five salaried managers and large hourly teams across multiple departments.
- Oversee labor planning, budgets, and cost control for operational efficiency.
- Ensure full compliance with company policies, training standards, and safety procedures.
- Partner with corporate leadership on financial performance, operational strategy, and execution of brand initiatives.
Hospitality Manager
Topgolf
Doral / Charlotte / Nashville, FL / NC / TN
05.2018 - 01.2023
- Managed 30–80 associates including scheduling, performance management, and shift oversight.
- Directed venue operations during high-traffic hours, ensuring guests received an excellent experience.
- Managed liquor, beer, and wine inventory and maintained cost-of-goods within company targets.
- Ordered disposables, glassware, and beverage supplies for the venue.
Catering Server
Rock Spring Catering
Greenville, North Carolina
01.2018 - 05.2018
- Responsible for set-up and breakdown of events ranging from 20–300 people.
- Worked shifts including bartending, serving, and kitchen prep.
- Ensured quality customer service at each event.
Hotel Management Intern
Great Wolf Lodge
Concord, North Carolina
05.2017 - 08.2017
- Rotated through all resort departments to expand knowledge of hotel operations.
- Provided service to over 500 guests daily.
- Completed end-of-internship presentation on hotel logistics for the ECU Hospitality Management program.
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, North Carolina12-2017
Certification
- C-Vent Certified
- ServSafe Manager Certified
- TABC License
Timeline
Assistant Director of Operations
Puttshack
01.2023 - Current
Hospitality Manager
Topgolf
05.2018 - 01.2023
Catering Server
Rock Spring Catering
01.2018 - 05.2018
Hotel Management Intern
Great Wolf Lodge
05.2017 - 08.2017
Bachelor of Science - Hospitality Management
East Carolina University