David Ayala
Shakopee,US
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Prime Design
Eagan, US
03.2023 - Current
- Enter 40-50 orders daily on Infor/Systeline web based program
- Create new users for clients
- Review and update customer account information
- Answer emails and phone calls regarding customer concerns on product
- Identify ladder rack part numbers to assist customers and our distributors
- Provide friendly and excellent customer service for all emails and inbound and outbound phone calls.
Customer Service
CHS
Inver Grove Heights, US
01.2021 - 02.2023
- Set up and activated customer accounts
- Assisted customers with payments on their account
- Provided high quality customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted with billing and payment issues
- Provided knowledge on insurance plans for customers.
Data Entry Specialist
Ready Credit Corp
Eden Praire, US
10.2017 - 01.2021
- Draft and compose call center scripts, procedures and guidelines
- Handle customer emails and inbound and outbound calls
- Manage personal cardholder accounts and activity
- Generate account statements
- Communicate with airline partners and stadium venues such as American Airlines, United Airlines for customer/Card generator issues
- Communicate with Venue partners such as Mercedes Benz Stadium, Barclays Stadium and Vivint Stadium for stadium events to populate into Calendar program.
Education
UI/UX Bootcamp -
University of Minnesota
11.2022
GED -
Shakopee High School
Skills
- Storyboarding
- Portfolio Development
- Technical Skills: Figma, Adobe XD, Product Design, InVision, Miro, VSS Code, HTML, GitHub, Microsoft Office, SAP S/4HANA
- Adobe Creative Suit: Photoshop, InDesign, Acrobat, Dreamweaver, Logo Creation,
- Color theory
- Storyboard Creations
- Heuristic Evaluation
- Wireframing and Prototyping
- Site Mapping
- Online survey creation
- Usability Testing
- Data Entry
- Proto and User Persona Creation
- Customer Service
Certification
UI/UX Bootcamp, David Ayala
Languages
Spanish
Timeline
Data Entry Specialist
Prime Design
03.2023 - Current
Customer Service
CHS
01.2021 - 02.2023
Data Entry Specialist
Ready Credit Corp
10.2017 - 01.2021
UI/UX Bootcamp -
University of Minnesota
GED -
Shakopee High School
Similar Profiles
Alea AlexanderAlea Alexander
Assembly Line Worker at Prime DesignAssembly Line Worker at Prime Design
Braxtin MirandaBraxtin Miranda
Laborer/ Welder at Prime DesignLaborer/ Welder at Prime Design
Richard Hopkins Jr.Richard Hopkins Jr.
Customer Service /Inside Sales Service Representative at Safe Fleet / Prime DesignCustomer Service /Inside Sales Service Representative at Safe Fleet / Prime Design
ROBERTO RUIZROBERTO RUIZ
Technical Crew Member at Service RestorationTechnical Crew Member at Service Restoration
Mikayla ReuterMikayla Reuter
Assistant Property Manager at The Doran GroupAssistant Property Manager at The Doran Group