Accomplished Store Manager with a proven track record at Walgreens, overseeing operations that generated annual revenues up to $15M. Expert in operational budgeting and inventory management, I excel in personnel development, ensuring team motivation and customer satisfaction. Skilled in both tactical leadership from military experience and strategic business planning, I drive results and exceed goals with efficiency and innovation.
Managed drug store and pharmacy with annual revenue between $13M-$15M and GP between $3M and $4M
Supervised and coached 20-30 team members
Performed or supervised all interviewing, hiring, and termination of team members
Ensured proper training, merchandising, inventory controls, and maintenance of store and pharmacy, cash handling, and loss prevention
Ensured customer and patient satisfaction and took appropriate action to address shortcomings
Implemented all company initiatives to maximize profit and improve team member retention
Monitored and improved payroll and ensured business was operating within company parameters
Nationally certified pharmacy technician (PTCB) for 18 years
Supervised crew of 10-20 casino security guards
Ensured safety of casino patrons and employees
Performed emergency first aid as needed
Detained suspects when crimes were committed
Responsible for transfer of money from casino cage to casino pits and other points of sale
Prepared and approved incident reports to inform Casino Manager/Casino President of crimes, emergencies, and other relevant incidences
Led basic reconnaissance operations and reported enemy movements to commanding officers
Trained in use of tear gas, passive ordnance, and explosives
Patrolled designated coverage areas and evaluated terrain for defensive use
Led fire team during infantry dismounted battle drills and situational training exercises
Trained in tactical combat casualty care (field level first aid)
Qualified and maintained several weapons/weapons systems including M16 rifle, M249 SAW machine gun, M60 machine gun, M2 50 cal machine gun, 9M Beretta, M203 grenade launcher, M19 automatic grenade launcher, M72 anti-armor missile, and BGM71 TOW missile
Military awards: Army Commendation Medal, Army Achievement Medal, Korean Defense Medal, Overseas Service Ribbon, Air Assault Badge
Scholastic memberships: Golden Key International Honor Society, Phi Kappa Phi Honor Society, American Mensa