David Bambey
Mavis Tire
Sarasota,FL
2027
years of professional experience
Dynamic Service Manager with a proven track record at Mavis Tire, excelling in team leadership and customer service. Enhanced workflow efficiency and boosted sales performance through effective problem-solving and employee relations. Committed to maintaining high-quality service standards while fostering positive customer relationships and ensuring a safe working environment.
Work History
Service Manager
- Directed service bay workflow to maintain efficient tire and automotive repair turnaround.
- Supervised technicians, assigned repair orders, and balanced workloads across service department.
- Reviewed vehicle inspections and recommended tires, brakes, and preventative maintenance services.
- Resolved customer concerns, explained repair needs, and supported high-quality service experiences.
- Trained team members on service procedures, safety standards, and customer communication.
- Improved sales performance by recommending appropriate tire and service solutions.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Technician
- Diagnosed vehicle mechanical and electrical issues using scan tools and service manuals.
- Inspected brakes, suspension, steering, and drivetrain components for wear and safety compliance.
- Repaired engines, transmissions, and cooling systems following manufacturer procedures.
- Performed routine maintenance services, including oil changes, fluid checks, tire rotations, and filters.
- Tested completed repairs to verify performance, drivability, and customer satisfaction.
- Documented service work, parts usage, and diagnostic findings accurately in repair orders.
- Replaced defective components with OEM parts while following factory specifications.
- Communicated repair needs and technical findings clearly with service advisors and teammates.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Service Technician
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Education
High School Diploma
Skills
Positive attitude
Team leadership
Multitasking and organization
Problem-solving
Customer service
Workflow management
Employee relations
Timeline
Service Manager
Mavis Tire
2026 - CurrentRead More
Service Technician
Mathews Curry Ford
2021 - 2026Read More
Service Technician
Tire Kingdom
2018 - 2021Read More
Dundee Central HS
High School Diploma
Read More