Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Deerfield Beach, FL
11.2020 - Current
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Delegated tasks to employees and monitored activities and task completion.
Resolved customer complaints promptly to maintain a high level of satisfaction.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Fostered a team-oriented environment to increase morale and productivity.
Complied with company safety procedures, policies and regulations to promote safe working environment.