David brown
Bear Creek
Summary
Dynamic Service Manager with a proven track record in team leadership and operational efficiency. Expertise in workflow management and customer service, driving process improvements that enhance service delivery and reduce response times.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Service Manager
R W Mccollum Co
Greensboro, NC
08.2013 - 09.2025
- Led service team to ensure timely resolution of customer inquiries and issues.
- Streamlined service processes, enhancing operational efficiency and reducing response times.
- Developed training programs for new staff, improving onboarding experience and knowledge retention.
- Implemented quality assurance measures to maintain high standards in service delivery.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Lead Mechanic
Triad Truck and Tank
Greensboro, NC
2012 - 2013
- Supervised daily maintenance operations, ensuring compliance with safety standards.
- Diagnosed mechanical issues using specialized diagnostic tools and equipment.
- Trained junior mechanics on repair techniques and safety protocols.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
Lead Mechanic
Eagle Transport Corporation
Greensboro, NC
2000 - 2012
- Supervised daily maintenance operations, ensuring compliance with safety standards.
- Diagnosed mechanical issues using specialized diagnostic tools and equipment.
- Trained junior mechanics on repair techniques and safety protocols.
- Led troubleshooting efforts for major repairs, enhancing team performance and output quality.
- Performed routine and scheduled maintenance services.
- Improved team productivity through effective delegation of tasks and clear communication among mechanics.
Shop Lead Mechanic
Kenan Advantage Group Inc.
Greensboro, NC
1987 - 1993
- Oversaw daily operations of shop, ensuring efficient workflow and adherence to safety standards.
- Diagnosed mechanical issues using advanced diagnostic tools and troubleshooting techniques.
- Mentored junior mechanics, providing guidance on repairs and maintenance best practices.
- Improved repair processes by implementing standardized workflows to enhance efficiency.
- Conducted regular inspections of equipment to maintain optimal performance and compliance with regulations.
- Reduced equipment downtime with proactive maintenance scheduling and timely repairs.
Education
High School Diploma -
Jordan Matthews
Siler City Nc1985
Auto/ Diesel Repair
Nashville Auto Diesel College
Nashville, TN1987
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Workflow management
- Crew leadership
- Technical troubleshooting
- Technical support
Certification
fork lift certified
Timeline
Service Manager
R W Mccollum Co
08.2013 - 09.2025
Lead Mechanic
Triad Truck and Tank
2012 - 2013
Lead Mechanic
Eagle Transport Corporation
2000 - 2012
Shop Lead Mechanic
Kenan Advantage Group Inc.
1987 - 1993
Auto/ Diesel Repair
Nashville Auto Diesel College
High School Diploma -
Jordan Matthews