DAVID BURNS

• Managed largest client account for ground delivery systems nationwide
• Licensed for Property and Casualty in Southern US
• Highly rated for customer satisfaction surveys
• Helped drive renewal project with a couple thousand email requests for certofocates amd remewa; i[dated
• Helped resolve accounts for accuracy in coverage and values.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Renegotiated contracts with expiring accounts to continue relationships with current company clients.

• Member of High Performance Sales unit
• Managed top revenue per sale in 2023
• Lincensed for Life and Health in all 50 states
• Tops for voice of customer satisfaction response surveys in 2022.

• Licensed to sell on over 20 states
• Achieved top 10% results Also enrolled under 65 year old customers in the ACA Part of the Cert Mentor Program and assisted with AHIP retakes.

• Assisted individuals and families with selecting private and federal health insurance plans
• Contributed to the most successful nationwide Optum campaign as a top 10% performer.

Independent Insurance Sales and Marketing for and independent agency.

Marketing and sales of homeowners insurance and personal auto insurance policies. Quoting and accessing coverage using EZlynx quote system and handling major US carriers to find most suitable rates for clients. Calling prospects and offering coverage for personal and business insurance.

• Called [Number] potential customers per day to expand customer base

• Opened new auto insurance agency and built book of business to over 400 active clients
• Exceeded sales goals by increasing customer revenue, re-establishing former clients, and closing new clients
• Managed agency and customer service staff with above average loss ratio
• Maintained superior results in customer retention.