David Burroughs
Greensboro,GA
Summary
Results-driven Product Manager with a forward-thinking approach focused on achieving company success and driving competitive growth. Consulting on business processes to deliver results guided by sound overall business judgment. Proven ability to analyze market trends, identify opportunities, and develop innovative strategies that optimize organizational performance. Committed to fostering cross-functional collaboration and leveraging data-driven insights to inform decision-making and enhance customer satisfaction.
Overview
25
25
years of professional experience
Work History
Vice President, Platform Manager
Bank of America
03.2022 - Current
- Work with Network Card Brands (Mastercard/Discover/Debit Networks) to make sure the platform remains compliant from a processing standpoint
- Work with Line of Business to make sure they have updated information on Network Card Brand mandates and any requirements they may need to keep the processing platform compliant
- Work with Technology partners on requirements and translate the Payment Network requirements for development
- Cultivated strong relationships with key stakeholders, including customers, vendors to promote collaboration and long-term success
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction
- Collaborated with senior management to develop strategic initiatives and long-term goals
Vice President, Card Brand Release Management
Bank of America
03.2020 - 02.2022
- Work with Network Card Brands to make sure the platform remains compliant
- Work with Line of Business to make sure they have updated information on Network Card Brand mandates
- Work with Technology on requirements
- Cultivated strong relationships with key stakeholders, including customers, vendors to promote collaboration and long-term success
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction
Product Owner
MerchantE
03.2018 - 03.2020
- Worked with Visa/Mastercard/AMEX/Discover on their Spring and Fall releases
- Prioritized and refine backlog and work with engineering to design and build products
- Worked with engineering to within a SAFe Agile Process
- Conducted user acceptance testing
- Solidified requirements by analyzing documentation and conducting research
- Engaged internal teams in new product/host system enhancements
- Worked with cross-functional teams to get feedback on new initiatives
- Supported, created projects related to host system enhancements
Product Develop Manager
WorldPay, Inc.
03.2014 - 03.2018
- Engaged customers as the subject matter expert to establish and maintain vendor relationships
- Coordinated cross-functional product teams including, but not limited to the following: Training, IT, Marketing and Customer Care
- Analyzed and defined requirements for products within an Agile environment
- Managed multiple projects with deadlines and made sure delivered on schedule
- Built and maintained relationships with existing partners and new customers
- Engaged internal and external customers to help define requirements and solutions
Senior Product Manager
ACI Worldwide
01.2012 - 01.2014
- Developed internal client implementation product that decreased time to market for a customer by 50%
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Coordinated cross-functional product teams including, but not limited to the following: Training, IT, Marketing and Customer Care
- Increased product adoption by identifying customer needs and developing innovative product features.
Solutions Manager/Project Manager (Contractor)
Contractor
01.2011 - 12.2011
- Managed and developed products between $1 million and $10 million in revenue
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
Product Manager, Integrated Systems
WorldPay, Inc.
01.2007 - 01.2011
- Increased gross margin by $9.5 million by implementing and developing new POS products and services for multiple industry verticals
- Contributed to increased sales by partnering with Marketing, assisting with the creation of marketing collateral, presentation materials and technical documentation
- Engaged customers as the subject matter expert to establish and maintain vendor relationships
- Trained Help Desk and Sales Support teams which increased customer retention
- Analyzed and defined future product lines for subsequent research and development
- Assisted with development of a new product enhancement for an End-to-End Encryption product, with a potential $500,000 savings
- Managed cross-functional teams during project development phase, insuring project on-time delivery
- Partnered with PCI Risk Management to help develop and implement an internal PCI product to help reduce potential exposure to security risk of newly boarded customers
- Developed and implemented a vendor management system internally to centralize product information that improved the efficiency of the company
Product Manager
Equifax, Inc.
01.2000 - 01.2007
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Engaged customers as subject matter expert to establish and maintain relationships
- Assisted in the implementation and development of a mortgage product that resulted in $1.5 million in new revenue
Senior Project Manager
Equifax, Inc.
01.2000 - 01.2007
- Led cross-functional team of 6 Project Managers, while meeting aggressive project timelines and delivering these projects on-time
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Demonstrated knowledge of the credit marketing industry which resulted in becoming the subject matter for the customer and consulted with the customer on project requirements
- Maintained schedules to meet key milestones at every project phase.
Education
Bachelor of Science - Marketing
University of South Carolina - Columbia
Columbia, SCMaster of Information Technology -
American Intercontinental University
AtlantaSkills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Client Relationship Building
- Results-Driven
- Rules and regulations
- Technical Support
Timeline
Vice President, Platform Manager
Bank of America
03.2022 - Current
Vice President, Card Brand Release Management
Bank of America
03.2020 - 02.2022
Product Owner
MerchantE
03.2018 - 03.2020
Product Develop Manager
WorldPay, Inc.
03.2014 - 03.2018
Senior Product Manager
ACI Worldwide
01.2012 - 01.2014
Solutions Manager/Project Manager (Contractor)
Contractor
01.2011 - 12.2011
Product Manager, Integrated Systems
WorldPay, Inc.
01.2007 - 01.2011
Product Manager
Equifax, Inc.
01.2000 - 01.2007
Senior Project Manager
Equifax, Inc.
01.2000 - 01.2007
Bachelor of Science - Marketing
University of South Carolina - Columbia
Master of Information Technology -
American Intercontinental University
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