Results-driven Dispatch Manager skilled in workflow planning, schedule coordination, and staff training. Proven ability to enhance operational efficiency and foster teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Dispatch Manager
Mastercorp Resort Housekeeping Services
Orlando, FL
01.2026 - Current
Coordinated daily dispatch schedules to optimize workforce efficiency and service delivery.
Monitored performance metrics to identify areas for improvement in dispatch operations.
Trained and mentored staff on best practices for operational excellence and customer satisfaction.
Implemented new tracking systems for inventory management, enhancing accuracy in order fulfillment.
Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
Project Manager
Method
Orlando, FL
02.2024 - 12.2025
Monitored project progress using Agile methodologies, adjusting plans as necessary to meet objectives.
Coordinated project timelines and deliverables to ensure alignment with client expectations.
Facilitated communication between cross-functional teams to enhance collaboration and project efficiency.
Developed and maintained project documentation to ensure accuracy and compliance with company standards.
Planned, designed, and scheduled phases for large projects.
Train Attendant
Brightline
Orlando, FL
09.2022 - 02.2024
Ensured passenger safety and comfort during train travel by adhering to established protocols.
Assisted in boarding procedures, facilitating smooth transitions for passengers and maintaining schedule adherence.
Provided timely information regarding train schedules, routes, and services to enhance customer experience.
Collaborated with team members to resolve passenger inquiries and concerns, fostering a positive service environment.
Great communication skills and performance with passengers.