David Casanova
Service Manager / Lead Service Technician
Mira Loma,CA
Summary
Proven leader in service management, adept at driving performance improvements and efficiency enhancements. At Naumann Hobbs Material Handling, I spearheaded automation initiatives and enforced safety protocols, significantly enhancing operational competitiveness. Skilled in employee training and customer satisfaction, my approach ensures team excellence and a high level of service quality, with a track record of boosting revenue generation.
Overview
9
9
years of professional experience
Work History
Service Manager
Naumann Hobbs Material Handling
Fontana, CA
08.2024 - 12.2024
- Assigned work and monitored performance of project personnel.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Created written estimates and obtained customer consent to proceed.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed customer billing statements for accuracy prior to release.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Analyzed competitive offerings to ensure the service department remained competitive.
Senior Lead Technician Rental Department
Southwest Toyota Lift
Jurupa Valley, CA
07.2020 - 08.2024
- Supervised team members in the completion of assigned tasks within deadlines.
- Implemented preventive maintenance schedules on all equipment as needed.
- Completed scheduled appointments on time to drive quality service.
- Provided technical guidance and support to junior technicians.
- Managed quality control and maintained high level of customer satisfaction.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Installed new components or replaced defective parts to restore functionality.
- Resolved customer complaints promptly while providing excellent customer service.
Service Manager
Lift Tek
Jurupa Valley, CA
07.2015 - 07.2020
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created employee work schedules to keep shifts properly staffed.
- Created standard operating procedures for all service functions.
- Analyzed existing processes for potential cost savings initiatives.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Conducted performance reviews and provided constructive feedback to staff members.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Citrus College
Glendora, CA01-1982
High School Diploma -
Baldwin Park High
Baldwin Park, CA06-1980
Skills
- Employee training and development
- Estimating and quoting
- Customer service
- Regulations compliance
- Employee supervision
- Reliable and responsible
- Performance evaluations
- Revenue generation
- Work Planning and Prioritization
- Multitasking and organization
- Team leadership
- Staff training and development
- Customer satisfaction measurement
- Maintenance and repair
- Service scheduling
- Team scheduling
- Maintenance planning
- Service and parts teams management
- Time management
- Coaching and mentoring
- Crew leadership
Timeline
Service Manager
Naumann Hobbs Material Handling
08.2024 - 12.2024
Senior Lead Technician Rental Department
Southwest Toyota Lift
07.2020 - 08.2024
Service Manager
Lift Tek
07.2015 - 07.2020
Associate of Science - Hotel, Motel, And Restaurant Management
Citrus College
High School Diploma -
Baldwin Park High